The player played with a bonus and won €16000. His withdrawal request was denied and suddenly his balance was €250. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Magik Slots Casino - Player’s winnings were forfeited.
Black points: 5,060
Amount: €14,000
Magik Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Magik Slots Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
5 years ago
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5 years ago
Translation
Have won the game Double cash 16000euro.dann still played to my bonus conditions to fulfill. Wanted to pay now request deny the money because I have a year ago apparently used any egg payment system. Account was postponed to 250 euros
Automatic translation:
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5 years ago
Dear Jürgen,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the withdrawal. I would like to help you, but I need more information regarding your problem. Could you please send to me your communication with the casino? I would like to know what their reason for not paying you out is.
Also, could you please send to me your game history in better quality? A screen shot would be much better than a photograph. I can’t clearly see the numbers in the picture you sent.
Thank you in advance for your reply.
Best regards,
Kristina
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5 years ago
Translation
Hello I've talked to the Live Support which meant only my profit is locked due to roulette I played about a year ago. Have tried of course different systems but work well known, yes nothing _nur luck.
On the e-mail I sent them, I have not received an answer.
Mfg Jürgen
Edited
Automatic translation:
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5 years ago
Hello Jürgen,
thank you for your reply. I contacted the casino. I will let you know as soon as I have more information.
Thank you for your patience.
Best regards,
Kristina
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5 years ago
We would like to ask the Magik Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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5 years ago
Hello Jürgen,
thank you for being patient, but since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. I am sorry I couldn't help more, but at least this unresolved complaint will negatively impact the rating of this casino and all other players can read it.
The casino can reopen this complaint anytime.
Kristina
