The player from the UK claims the bonus expired a long time ago. After checking with the live support, the bonus offer is still active despite the expiry date.
Magic Red Casino - Player is complaining about bonuses.
Amount: £50
Magic Red Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Magic Red Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
No deposit bonus as offered on your site the deposit bonus exp was 01/08/19 no updates had it on 10p 3 wins tops another rip off casino lasted 15 mins tops £50 in
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3 years ago
Dear Stephen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would really like to help you here, but I truly don’t know which bonuses you are talking about. Currently, there isn’t any No Deposit bonus offered for players registered via Casino.guru website as you can see here:
https://casino.guru/Magic-Red-Casino-review
Are you sure that this complaint was supposed to be about the Magic Red Casino? Would you be so kind and send me a link to that offer?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Hello Stephen,
We checked the offer with the casino, and the support confirmed, that the bonus for UK players is still valid, even though the expiry date seems to indicate otherwise:
If there is anything else we could do for you, do not hesitate to contact us.
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3 years ago
After reviewing all the available information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
