The player from Germany is experiencing problems with receiving free spins. The player decided to close his account, therefore we couldn't be more of a help.
Magic Red Casino - Player didn’t receive free spins.
Amount: ??
Magic Red Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Magic Red Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My chat history
You have reached customer service. Please submit your request below and a member of staff will be with you shortly.
Where can I find my free spins from the welcome bonus?
Wed., 6:47 pm
K
Keith
Hello and welcome to the live chat. I will be happy to help you today! Please allow me some time to assist with your request 😊
can you please try this game: Book of Dead (718)
Still there please?
Please let us know if you have any other questions. Thank you and have a nice day!
Shouldn't there be 100 free spins?
Wed., 6:56 pm
K
Keith
Hello and welcome to the live chat. I will be happy to help you today! Please allow me some time to assist with your request 😊
today you had 20 FS
the 100FS are spread over 3 days please
OK
Wed., 6:59 pm
K
Keith
Please let us know if you have any other questions. Thank you and have a nice day!
today
Hello, how does this work with the free spins for registration? Yesterday I got 20 FS, today I clicked on free spins on my bonuses, but nothing happened !?
31 minutes ago
F.
Florian
Welcome to the chat, Nico-Thorsten! Here is Florian. How are you today?
Thank you. Just a moment, please. I'll have a quick look.
F.
Florian
With the first deposit, customers receive + 20 spins for the next 4 days:
1st day after the first deposit: 20 spins Finn and the Swirly Spin
2nd day after the first deposit: 20 Spins of Book of Dead
3rd day after the first deposit: 20 spins VIP Black
4th day after the first deposit: 20 spins Aloha!
that is how it goes
All bonuses are booked automatically.
Is there anything else I can do to help you?
I already had Book of Dead yesterday. That doesn't work out well with the free spins here.
21 minutes ago
F.
Florian
I'm sorry
it works automatically
Then yesterday I should have had others. A colleague had to activate it for me yesterday. Ah, whatever
20 minutes ago
F.
Florian
Thank you for your inquiry and have a nice day 🙂
I don't have any free spins on Book of Dead!
20 minutes ago
R.
Robyn
Hello and welcome to the chat, my name is Robyn. I will be happy to help you today 😊
R.
Robyn
Can you send me Bonus ID please?
Please read the chat history, it's about the free spins for registering. Nothing works there. I find that really annoying.
18 minutes ago
R.
Robyn
You used the free spins yesterday
At 6:01 pm
Yes, and today they should be back on Book of Dead and nothing
16 minutes ago
R.
Robyn
20 free spins on Book Of Dead
Hello, how does this work with the free spins for registration? Yesterday I got 20 FS, today I clicked on free spins on my bonuses, but nothing happened !?
13 minutes ago
F.
Florian
Welcome to the chat, Nico-Thorsten! Here is Florian. How are you today?
Thank you. Just a moment, please. I'll have a quick look.
F.
Florian
With the first deposit, customers receive + 20 spins for the next 4 days:
1st day after the first deposit: 20 spins Finn and the Swirly Spin
2nd day after the first deposit: 20 Spins of Book of Dead
3rd day after the first deposit: 20 spins VIP Black
4th day after the first deposit: 20 spins Aloha!
that is how it goes
All bonuses are booked automatically.
Is there anything else I can do to help you?
I already had Book of Dead yesterday. That doesn't work out well with the free spins here.
16 minutes ago
R.
Robyn
Did you make a deposit today?
Do I only get the 100 free spins for registration every time I make a deposit? They should be spread over 5 x 20 FS every day, without a deposit, right ???
14 minutes ago
R.
Robyn
When you make a deposit today you get 100% Match Up + 50 Free Spins on Starburst.
Minimum deposit is 20.
Don't you understand me ??? It's about the free spins for registration. I registered here yesterday and there should be 100 FS for it. Yesterday I received 20 FSs at Book of Dead when asked, today your colleague sends me a list of other FSs that are supposed to work automatically, but nothing works!
Florian
With the first deposit, customers receive + 20 spins for the next 4 days:
1st day after the first deposit: 20 spins Finn and the Swirly Spin
2nd day after the first deposit: 20 Spins of Book of Dead
3rd day after the first deposit: 20 spins VIP Black
4th day after the first deposit: 20 spins Aloha!
that is how it goes
All bonuses are booked automatically.
12 minutes ago
R.
Robyn
You get free spins on a deposit
When you make a deposit today you get 100% Match Up + 50 Free Spins on Starburst.
Minimum deposit is 20.
Yesterday you already got the free spins
Do you understand?
Are you stupid ??? Registration bonus 200% + 100 free spins, used yesterday, of which I got 20 FS on Book of Dead yesterday. So there are still 80 FS. WITHOUT REPAYMENT !!! bWhere are they?
8 minutes ago
R.
Robyn
I would like to ask you to adapt your language to the level of professional customer service and to refrain from such expressions. If you do not maintain a respectful manner, I am unfortunately forced to end the chat with you.
Please read above.
What exactly do you not understand?
Incredible! I will report what is going on here in all player forums. They are kidding their customers with a welcome bonus that they don't fulfill. I think you didn't get it. It's about the free spins from the welcome bonus, which are not granted to me here, only after a new deposit, as they tell me here. This is rip off and fraud.
6 minutes ago
R.
Robyn
Nico-Thorsten, according to the welcome bonus you have to make a deposit in order to receive free spins. Yesterday you deposited and got the free spins for it.
To get the free spins today you need to make a deposit today. I recommend reading our terms and conditions 😉
You can close my account! I don't want to play in such a cheat shop!
one minute ago
Automatic translation:
Public
Public
3 years ago
Dear Nico,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. The Welcome Offer consists of a match bonus and 100 free spins. Do I understand correctly, that only free spins haven’t been credited?
Also, you mentioned closing the account. Could you please indicate whether your account has already been closed or not?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
I closed my account there. It can't be that nobody knows what it's about. In addition to the welcome bonus, I only received 20 FS on request on the first day at Book of Dead. You can read what happened the next day in the chat history. You will be left absolutely in the dark where the free spins can be found and in the chat you will be so ripped off. In my opinion, that doesn't justify the good reputation the casino has here.
Automatic translation:
Public
Public
3 years ago
Nico, I fully understand your frustration, however, since you've closed your account and lost the right to play with the welcome bonus. I am very sorry, but under these circumstances, there is not much more we can do for you.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
