The player from Bavaria had won €1200 at the casino, and although her account was verified and withdrawals were approved, the funds had not yet been deposited. The casino claimed to be waiting for the bank to process the withdrawals, but the player found this delay unusual, having typically received withdrawals within a few hours. After waiting and confirming that the funds were eventually paid out, the complaint was marked as resolved.
LuckyVibe Casino - Player’s winnings are delayed.
Amount: €1,200
LuckyVibe Casino
Safety Index:Fresh casinoSafety Index
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6.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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2 weeks ago
Translation
Hello, I won €1200 at the aforementioned casino. My account was successfully verified and both of my withdrawals were approved. However, the money has not been deposited into my account. Now the casino is dismissing me, saying I have to wait 10 days for the bank to process my withdrawals. I've never experienced this with any casino before. All withdrawals have always been in my account within a few hours. I've already been waiting for 2 days.
Thank you for your assistance.
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2 weeks ago
Dear Klares488,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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2 weeks ago
Translation
Thank you for your help and answer. I will wait and let you know if the money does not appear in my account after 2 weeks! Thank you
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1 week ago
Translation
Hello, the money has been paid out. I would like to report my complaint as successfully resolved. Thank you very much
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1 week ago
Dear Klares488,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
