Love Casino - Player has issues with deposit reflection.

Hello I loaded my account once with 50 pounds....deposit...I wrote and expected them to be delivered to my account, unfortunately there was nothing. I wrote to a person from the department, but after a while I was rejected and I did not understand anything from this deposit. ...then I put in 20lbs again and they were forgotten and I was even removed from chat with them! I want to report this and I expect it to be accepted because it is unacceptable to make a deposit and have nothing in the account.

Dear elenaananieva31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear elenaananieva31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear elenaananieva31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.