Dear chrisprf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Therefore, I would recommend that you wait for a few more days so that the casino has enough time to review your documents. If there is no development by the end of this timeframe, please get back to us and we will intervene.
Thank you for your patience.
Best regards,
Kristina
Dear chrisprf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Therefore, I would recommend that you wait for a few more days so that the casino has enough time to review your documents. If there is no development by the end of this timeframe, please get back to us and we will intervene.
Thank you for your patience.
Best regards,
Kristina