Lord Ping Casino UK - Player’s winnings have been reduced.

I deposited £50 and got £50 free which to start with I didn't know or asked for. Anyway I played for maybe 2 hours and won nearly £5000 I ended up withdrawing £3000. This was on 7-7-2022..today I had email saying my withdrawal was successful there was only £450 in my account. I logged on and seen the remaining £2550 in my account balance. Withing minutes it was gone I had a email saying it could not be processed and had been reversed. I have tried to contact them through chat and email no reply. Just to add this morning when I logged on and deposited £50 (a limit I put on yesterday) a chat popped up and asking me how I fund my account etc. I told her all the information and then she said she would put me through to a advisor about my withdrawal, she never i was sat waiting on chat for over 1 hour. I tried more chat but no reply and no reply to Emails. My Account is already verified as I sent in my proof yesterday. Thank you.

Dear wnicola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus offer you have received any played? You can forward its name, specific link, or a screenshot of your bonus history when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi so that was the bonus I received. They are saying that max bet is £5 which was the stake I won on. And if you deposited with neteller or skrill max bet is £1.. I didn't deposit with those I just used my virgin money bank card.

Just got my gaming history up to check and for some reason the time of my win is missing from the history.

this was my win

This is the details. Time date etc.

this is the history. The time is missing of my win

Could you please download and forward the entire game history to petronela.k@casino.guru? Thank you in advance.

Dear wnicola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.