The player from Switzerland faced issues with their casino account as the provider was unresponsive in live chat and was undergoing maintenance work. The player reported that his account was verified and that he was seeking assistance to withdraw his winnings, but the casino had not provided any communication regarding the maintenance period. The Complaints Team made multiple attempts to contact the casino, which failed to respond for months. Consequently, the casino's rating was reduced due to its lack of cooperation and failure to pay out winnings, and the complaint was marked as unresolved.
LOOT.BET Casino - Player is facing unresponsive support issues.
Unresolved
Our verdict
Unreasonable excuse
Black points: 5,364
Amount: €2,600
LOOT.BET Casino
Safety Index:Very lowCase summary
Discussion
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1 year ago
Translation
I have a problem with the provider not responding in the live chat and there are currently issues due to maintenance work.
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1 year ago
Hello Geelee,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LOOT.BET Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Do you have any real money balance on your casino account?
- Why exactly are you seeking assistance from the casino?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Because the page is now more than a week down and no messages come to loot.bet betting house!
Yes my account is verified and you just need to add a method to withdraw this money!!!
If I have a real balance from this casino
Loot.bet say: WE ARE PERFORMING SCHEDULED MAINTENANCE,
THE WEBSITE WILL BE AVAILABLE SOON
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1 year ago
Thank you very much, Geelee, for providing all the necessary information. I will now transfer your complaint to my colleague, Mirka ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.
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1 year ago
We have to wait approx. 60-90 days till they have done their maintenace work
So no problem, if the website after 90 days, I can reimburse all my deposit of my transaction what I have invest of 700€!
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1 year ago
Translation
They currently have a new website which is still being maintained https://lootbet.pt/
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12 months ago
Dear Geelee,
Could you please confirm, if you have received the information about the timeframe from the casino representatives?
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12 months ago
Dear GeeleeI would like to invite LOOT.BET Casino representative to join this conversation.
Dear LOOT.BET Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
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12 months ago
Hopefully I dont if they respond, lets see and wait what it is happpening
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11 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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11 months ago
I think that we will not answer in the next days but we can wait, another 7 days what is happening
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10 months ago
Dear GeeleeI,
I am sorry for long waiting period, but since the casino still appears to be closed and support unreachable, we were nit able to get any clarification from their side yet. Currently, we are still trying to get in touch with the casino representatives, and discussing the issue internally. I will inform you, if there are any updates.
Thank you for your patience.
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10 months ago
Translation
You guys are smart
I will take action with my lawyer on April 1st and take action against Loot.bet for illegal gambling as I already have a winning judgment from Suprabets.com and loot.bet will also be withdrawing!
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10 months ago
Dear Geeleel,
The casino failed to reply to our team's numerous attempts to communicate on all available platforms for months, without any previous warnings on upcoming "maintenance" or closure. Since we take this behaviour very seriously, the casino's rating will be reduced significantly for failure to pay out your winnings, and winnings of other players, who complained on our website.
I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can recommend you to choose casinos licensed by a reputable regulator in the future, because in cases, when casino is unresponsive, it can be helpful to have the option to complain to a gaming authority.
I am sorry we could not be of more help on this occasion.
Best regards,
Mirka Dubasova
