Andrea, a player from Czech Republic, registered in the Loki Casino but didn’t receive a welcome bonus. She was informed that her husband also created an account with them and that’s the reason why the bonus was declined.
Loki Casino - Bonus unavailable.
Amount: 500 Kč
Loki Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Loki Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
At the first recharge, they promise a 100% bonus. I made an account, recharged and no bonus came. My husband also made an account, but did not make any money to his account. Each of us has our own bank account anyway. I find it pointless, despite the fact that my husband did not even start playing on his gaming account.
Automatic translation:
Public
Public
4 years ago
Hello Andrea.
Thank you very much for submitting your complaint and sharing your negative experience with the Loki Casino. We are sorry to inform you, but it is forbidden to create more than one account from the same household. We assume that you live with your husband in the same house and share same IP, address info, etc.
We have also found it in the casino T&Cs, as shown below.
‘‘1.18 You have the right to use only one account. One account per a residence address, an IP address, a PC. If you register more than one gaming account, all your accounts can be suspended or deleted, and all bets can be void…’’
We are convinced this is the reason why you didn’t receive the bonus. But we also recommend you contact the casino and ask them about your future steps because if you or your husband have a real money win, you may experience withdrawal difficulties, too. Do you require any further assistance?
Public
Public
4 years ago
Dear Andrea,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
