Loki Casino - Bonus unavailable.

Při prvním dobití slibují bonus ve výši 100%.Udělala jsem si účet,dobila a žádný bonus nepřišel.  Můj manžel si udělal také účet,ale žádné peníze na svůj účet nedobil.Napsali mi, že tím, že máme 2 účty bonus nepošlou. Každý z nás má svůj bankovní účet ale i tak. Přijde mi to nesmyslné, nehledě na to, že manžel na svůj herní účet ani nezačal hrát.

Hello Andrea.

Thank you very much for submitting your complaint and sharing your negative experience with the Loki Casino. We are sorry to inform you, but it is forbidden to create more than one account from the same household. We assume that you live with your husband in the same house and share same IP, address info, etc. 

We have also found it in the casino T&Cs, as shown below.

‘‘1.18 You have the right to use only one account. One account per a residence address, an IP address, a PC. If you register more than one gaming account, all your accounts can be suspended or deleted, and all bets can be void…’’

We are convinced this is the reason why you didn’t receive the bonus. But we also recommend you contact the casino and ask them about your future steps because if you or your husband have a real money win, you may experience withdrawal difficulties, too. Do you require any further assistance? 

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.