The player from Japan finished the bonus wagering requirements, and when he tried to withdraw his winnings, they disappeared. We were forced to reject the complaint because it was sports betting-related.
LiliBet Casino - Player’s winnings from the bonus have been canceled.
Amount: $1,800
LiliBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
LiliBet Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
When I cleared the betting conditions using the bonus and withdrew, all of them were forfeited. Both support and site system are the worst casinos.
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3 years ago
Dear gold777a,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If possible, could you please send me the link to the exact bonus you redeemed? I would like to check the Bonus T&Cs.
Have you received any explanation from the casino about what happened? Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Thank you for your reply.
I did sports betting with the first 150% deposit bonus.
After clearing the betting conditions and applying for withdrawal, about $ 1800 was forcibly confiscated. I want to get this money back.
Here is the bonus I used.
https://www.lilibet.com/promotions/details/1131
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3 years ago
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Only sports bets. The casino is not playing.
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3 years ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I will get in touch with you via email and let you know some other options we have in this situation, but at the same time, I will be forced to reject your complaint.
Thank you for understanding.
