The player from Austria has requested a withdrawal three days ago. It has been pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Leonmonaco Casino - Player’s withdrawal has been delayed.
Black points: 768
Amount: €1,650
Leonmonaco Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Leonmonaco Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello, the casino has been waiting for the payout for more than 72 hours, even though my account is fully verified and it has a payout duration of max. 48h is listed !! There is also no live chat and the casino does not respond to inquiries by email. Please help, thank you
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4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal attempt in this casino? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
Hello Petronela, YES, it's my first payout at this casino !! I made the deposit with VISA and the payment is only possible by bank transfer and a maximum of 500, - per day. The verification is already confirmed, because this is the prerequisite for this casino that the payment can only be made. thank you
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4 years ago
Hallo Petronela, dass war die Antwort vom Casino wegen meiner Auszahlung. Aber trotzdem ist es noch immer schwebend!!
Dear Michael,
Thank you for contacting LeoMonaco Support Team.
Our financial department is aware of your withdrawal request and the amount will be credited to your account within the few coing days.
Thank you for you patience,understanding and cooperation.
Kind regards,
Support Team
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4 years ago
Dear Michael,
Thank you very much for your quick reply. Please keep me informed regarding your withdrawal. I will set the timer for 7 days and wait for your update patiently.
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4 years ago
Translation
Thank you for your help, since 16.06.2020 I am waiting for the first payment of 500, - and I have another 1,217, - on my account. Since the max. Amount for bank transfer is only 500, - I probably need to debit 1 month for this small amount !!! Such casinos are not serious for me, they take a long time to pay out, that's just a rip off to further encourage customers to play !!!! thank you
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4 years ago
I’m sorry that I couldn’t help you more to resolve this problem. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum. I will leave this complaint opened until your further confirmation about a complete and successful withdrawal. Thank you in advance.
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4 years ago
Translation
Hello, surely you can help !!! You actually have a good connection to all casinos and the casinos know that there is also an exchange on the forums. Nobody goes to a casino that has very bad reviews or a lot of unresolved problems. You could certainly intervene at Leomonaco and ask something. thank you
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4 years ago
Thank you very much Michael for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Michael,
I am very sorry to hear about your problem.
I would like to invite Leomonaco Casino to join this conversation and give us an explanation of why Michael's withdrawal has been delayed.
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4 years ago
Translation
Hello Zuzana, I received a payment of 469.10, - from Casino Leomonaco today !!! I just wanted to say that I applied for an amount of 500, - (max. Possible) as a payment, and then they deduct almost 30.90, - as expenses !!!! This is a cheek, because there is nothing written in any of the points of expenses, not even an exchange rate for another currency. Since it is only possible with bank transfer max. 500, - per transaction to pay out, it costs me a total of 123.60, - euro for my remaining 1220, - which I still have credit. This is a zombie casino !!!!!!
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4 years ago
We would like to ask the Leonmonaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
Hello, the casino has transferred all the money !!! Since it is only possible with bank transfer max. 500, - per transaction to pay out, that costs me 123.60, - euros in total only for bank expenses. That is not in any point of the terms of this casino !!!! This is a zombie casino !!!!!! You can use this to complete your assessment and complaint. thank you
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
