The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. We informed the player that delays were common and advised patience, as withdrawals could take several days to weeks. The player did not respond to our follow-up inquiries. Consequently, the complaint was rejected due to lack of response.
Kinghills Casino - Player claims that payment has been delayed.
Amount: £400
Kinghills Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
I am unable to withdraw from my account. They requested to send me a verification emai. Despite numerous attempts I have not received the email. Their online support is chatbot only. I have sent an email to them at support@kinghills.com with no response. Please can you help me.
thank you
janet ***
Public
Public
6 months ago
Dear janetbeckham,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
