KingBit Casino - Player’s winnings have been voided.

Es handelt sich um 106000 ubit

Bitcasino sagt das ich einen zu hohen einsatz getätigt habe jedoch habe ich für 4500ubit 50 rubellose gekauft

Dear Noel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://www.kingbitcasino.com/content/terms-conditions:

"You are only allowed to deposit and withdraw funds with Bitcoin or other accepted altcoins, into and from your player account, that are valid and lawfully belong to you."

"You can deposit funds into your player account, via your personal Bitcoin wallets transfers or other Bitcoin related accounts."

https://www.kingbitcasino.com/content/bonus-terms-conditions:

"The maximum allowed bet under a bonus restriction is 1.3 mBTC.

Violation of the maximum bonus bet rule may result in your bonus and potential winnings being voided."

Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that your winnings have been cancelled?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please forward the casino’s website link to make sure we have the correct one since you have mentioned Bitcasino in your comment but filed the complaint under KingBit Casino. 

Dear Noel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.