Katana Spin Casino - Player's withdrawal and play are delayed.

Dealt three hands without cards for me! Automatically bet!

Was made to wait on chat- shower snapshots.

Been sent to back of the queue for last hour.

Now can’t withdraw or play!!

Dear harexpatel,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve faced with being dealt hands without cards, automatic betting, and the subsequent problems with withdrawals and gameplay.

To better understand your situation and assist you effectively, could you please provide more details:

• Could you confirm which games you were playing when the issue occurred?
• Were you able to take any screenshots or record evidence of the incident (e.g., the hands dealt without cards or chat conversations)?
• Did the casino provide any explanation during your chat regarding the automatic betting or withdrawal issues?
• Are there any specific error messages or notifications showing on your account now?

If you have any additional evidence, such as screenshots or correspondence with the casino, please forward it to petronela.k@casino.guru to help us investigate further.

Your cooperation is crucial for us to proceed with this case and work towards resolving it. Without your input and the necessary details, it will be challenging for us to move forward effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!