The player from Czech Republic is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.
They are scammers promising bonuses but in reality. They don't issue anything just a ridiculous ticket in which they want you to lose 3200 CZK before they credit you with 400 not CZK but points.
Dear Janusz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.casino-kartac.cz/text_img/42466MjN.pdf:
"Each new Player can only receive the Entry Bonus once. In the event that the Player has obtained
Entry Bonus or any other benefit based on prior registration with the Operator, this Player is not entitled to getting the relevant bonus, even if they meet the other conditions."
Could you please advise if you have received any other free bonus previously in this casino? Have you tried to communicate this issue with the casino?
Looking forward to hearing from you.
Best regards,
Petronela