The player from Japan faced account cancellation at K8 Casino, which claimed it was due to suspected multiple account use, a claim the player disputed. Despite requesting a second investigation, the casino refused and stopped responding, leaving the player unable to access the remaining balance of approximately 400,000 JPY. The Complaints Team investigated and concluded that the casino's claims regarding the player's actions were supported by evidence of breaches of terms and conditions, specifically related to linked accounts. Consequently, the complaint was deemed unjustified.
K8 Casino - Player's account has been closed without resolution.
Closed
Our verdict
Unjustified complaint
Amount: ¥402,570
K8 Casino
Safety Index:HighCase summary
Discussion
