The player from Sweden had sought assistance in withdrawing funds from an online casino. His previous attempts had been unsuccessful due to a reported technical glitch. The casino had advised him to try again. This had been his first withdrawal attempt, and his account had been verified without any active bonus. He then attempted a withdrawal via another method and successfully received his money. We had marked the complaint as resolved following the successful withdrawal.
Justbit Casino - Player's withdrawal is being blocked due to technical issues.
Amount: 1,027 kr
Justbit Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
Hello, I made a withdrawal at Justbit three weeks ago and had my money returned to my gaming account without them informing me of what the issue is. When I contact them, they say there was a technical glitch and I should try again. Could you assist me in getting my money?
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3 months ago
Dear Alex,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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3 months ago
Translation
Hi, No it's my first time withdrawing, yes my account is variable and no bonus is involved, now I got my money back to my gaming account for the second time
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3 months ago
Thank you for your reply, Alex. Have you tried requesting a withdrawal via an alternative withdrawal method? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
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3 months ago
Translation
I have a withdrawal in progress now via another alternative withdrawal method, I made a withdrawal on January 6th
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3 months ago
Dear Alex,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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