Justbit Casino - Player's account is closed after deposit issue.

 I deposit 1500 euros a few times with iDeal and one payment was not debited from my account but also not deposited into my justbit account. That was on February 24, on February 25 they blocked my account and on February 27 1500 euros were debited from my bankaccount. Perhaps my deposit of the 24th did not come through but later on the 27th. But you guessed it, I have no access to my account and they keep me on the line with 'we are busy looking into it'. I also asked the bank ABN to refund that but unfortunately that is not possible with iDeal payments, only direct debit (automatische incasso) is possible.

Dear frenchw100,

Thank you very much for submitting your complaint.

I’m sorry to hear about the situation with your deposit and blocked account. I understand how frustrating it must be to have your money taken without access to your account or clear answers from the casino.

To better understand your case, could you please provide the following details?

• Did you receive any specific reason from the casino as to why your account was blocked?
• Have you been able to contact their support team, and if so, what responses have they given you so far?
• Have you reached out to iDeal directly to confirm whether they have any records of your transaction?

It’s important that we gather as much information as possible to help push this case forward. Please forward any relevant communication or documents to petronela.k@casino.guru so we can review them.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hi Petronela,

i just send you the e-mail with proof.

thank you

Dear frenchw100,

Thank you for sharing the details and attachments regarding your case. I understand your concerns, and I appreciate your patience while we look into this matter.

Regarding the unauthorized deposit on February 27th, I recommend monitoring the situation closely. Refunds of deposits can sometimes take up to one month to be processed. If there is no development within this timeframe, please let me know, and we will step in to assist further.

In the meantime, if you receive any updates from the casino, feel free to share them with us.