Justbit Casino - Player’s account blocked after KYC procedure.

The scammer casino has blocked my account and stole 75 euros.

The website states that there is no KYC procedure for crypto players. This is an absolute lie.

I made 2 deposits and one withdrawal without any requirements.

After the second withdrawal, they asked me to provide documents, despite the fact I funded my account with cryptocurrency and according to the website, KYC procedure should not be needed. After providing my driver's license, my account was blocked and all money including the deposit was stolen, claiming that I was playing from a restricted country. They determined this from my driver's license, which clearly demonstrates incompetence and scamming, as a foreigner can easily obtain a driver's license. When registering, you can specify a different registration country and a Russian phone number for profile verification. After a small win, this deceitful casino simply robs their players.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

I checked the website from Russia and I encountered this announcement when attempting to create an account:

Please allow me to ask you a few questions, so I can better understand the situation. 

• When have you registered an account in the casino?
• Have you accessed the casino's website using a VPN?

Thank you very much in advance for your reply.

Best regards,

Tomas

I registered an account about six months ago. Logged in using VPN. When registering, I indicated a Russian phone number. There were no problems with the first two deposits and one withdrawal. There were no complaints against me. As soon as I won, the casino immediately found the alleged violations and stole the money.

It appears that this casino does not have a valid license. They claim to have a Curacao license but do not state the actual license or license verification badge. They show links to their home page, not the license verification page as is supposed to be the case. In other words, they are almost certainly lying about their license, but nevertheless, you have a high rating for this casino and it is indicated that it is licensed, which is another lie. Let the casino representative explain. In my opinion, another scam casino without a license.

Thanks for your reply.

I can confirm I similarly cannot access the validator of the casino's license. I notified our data team to make the appropriate changes.

I remind you of the terms and conditions of the casino:

8. The User guarantees at all times not to be a resident or citizen of countries including, but not limited to (...) Portugal, Qatar, Reunion, Russian Federation, Saint Barthelemy, Saint Martin, (...) Yemen ("prohibited countries"). Players from the following countries are not eligible to use the Website and play its games. Justbit will make all reasonable efforts to prevent players from these countries to reach the games.

Since you circumvented the block set up by the casino to register an account by using a VPN, we unfortunately cannot argue in your favor for your funds to be paid out and the complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any online casino in the future.