The player from the Netherlands had reported experiencing continuous payment delays and unprocessed withdrawals at Justbit Casino. His account had been verified and he hadn't used any bonuses. Despite communication barriers with the casino, the player had found a solution by trying an alternative payment method, as suggested by another player. His withdrawal request was then processed and he had received his funds. The issue had been successfully resolved with the casino processing the player's withdrawal request.
Justbit Casino - Player experiences delayed payment and unprocessed withdrawals.
Amount: €400
Justbit Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
The repeatedly delayed payments. They never paid any withdrawal. After some days they do not even allow me to withdraw. I have reported with screenshots the technical error I am getting and they are keep saying they are working on it or telling me that my withdrawal is being processed which is a lie since all my balance is still available in my account. They act extremely shady with inconsistencies on what they tell me. I have used no bonuses that could limit my withdrawal. I try to withdraw less than my 60% of my total deposits.
I hope they deal with it via this platform at least. Otherwise I will have to go to authorities and report them for illegal activity.
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6 months ago
Hello nitza0,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Justbit Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Hello, my account is verified. I didn't use any bonus that generated this withdrawal. The last time I spoke to the casino was just before I made this complaint. The representative blocked from being able to chat again for about 24h. Now I can chat again.
Nevertheless, I saw older complains for this casino from other customers and another player just tried another payment method and it worked. I did the same and it also worked. Now the withdrawal status is pending so I am still waiting to be approved and receive the money. So keep the issue open and if they don't process my request we can continue the complaint.
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6 months ago
After talking with their chat again yesterday, they processed my request and today I receive my funds via the alternate withdrawal method.
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6 months ago
Dear nitza0,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
