Justbit Casino - Player complains that he didn’t receive cashback bonus.

Casino promised 15% cashback on first 3 deposits. However, they never provided this on my first deposit. Very obvious deceitful practice from this casino aimed at ripping off potential customers.

Dear jimpegs9319,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any cashback bonus from this casino afterwards, please? What was the exact reason why a promotional offer couldn’t have been applied to your account?

Meanwhile, I have checked the cashback bonus terms and conditions, and this is what I found (here):

Cashback Policy

The cashback percentage DO NOT change based on the deposit sum. You’ll always receive 15% Cashback on what you’ve lost. You can get 3 cashback as our welcome offer.

Cashback is given on the loss deposit amount during the previous period from the last credited cashback

Cashback will be credited daily at 11 PM (UTC).

Cashback DO NOT have wagering requirements.

No minimum bet or maximum bet applied.

No maximum cap on the cashback payouts.

You can get and activate your cashback in the section "My bonuses"

The validity of the cashback is 3 days from its receipt.

For receiving cashback the total amount of withdrawals cannot exceed 60% of the total amount of all Player’s deposits

For receiving cashback your balance should be lower than 10 USDT

Could you please confirm that all the requirements were completed on your side? Ideally, please forward your game history to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear jimpegs9319,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

can go ahead and close, complaint is resolved thanks.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jimpegs9319, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru