The player from Greece had expressed frustration over a delayed withdrawal of 272.34 euros, which he had requested on January 30, 2024. Shortly after, the player confirmed that he had received his funds. Consequently, we marked the complaint as resolved.
Joker8 Casino - Player’s withdrawal is delayed.
Amount: €272
Joker8 Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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10 months ago
I did a withdrawl at 30/01/2024 272.34 euros.
Untill now i am waiting casino to accept it.
I think 6 days its very sad to waiting for this small amount.
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10 months ago
Dear dns777,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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10 months ago
Do I understand correctly you already received the money? May we close the complaint as resolved?
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10 months ago
Dear dns777,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
