The player from Portugal had experienced issues with withdrawing her winnings of 220 euros and accessing her account on the online casino. After she reported the issue, the Complaints Team had initiated an investigation to understand the situation. However, the player later confirmed that the withdrawal issue had been resolved. As a result, the Complaints Team closed the complaint, marking it as 'resolved'.
Joker8 Casino - Player's withdrawal is cancelled and can't log into the account.
Amount: €220
Joker8 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello, good morning. I've been trying to withdraw 220 euros for more than two weeks now. My withdrawal keeps getting cancelled. I brought up this issue on the chat and they proposed a manual withdrawal. I tried contacting the chat today without any success. They tell me to log into my account and start everything all over again. But I can't even log into my account.
Automatic translation:
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1 month ago
Dear Car80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
Translation
Additional comments from the player:
Hello good morning... Withdrawal resolved thank you, Specific casino : joker8.com
Automatic translation:
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1 month ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Car80, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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