HomeComplaintsJohnny Kash Casino - The casino website is not loading properly.

Johnny Kash Casino - The casino website is not loading properly.

Amount: A$50

Johnny Kash Casino
Safety Index:Very low
Submitted: 20 Jul 2020 | Resolved : 28 Jul 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. The player informed us, that our assistance is no longer needed because the website is working, therefore we closed the complaint as resolved.

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4 years ago

Signed up and deposited $50. Then went to choose a game and just stuck with a loading screen. Tried reloading the page but won't even load to log in.

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4 years ago

Dear Sam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint few hours ago, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Sam,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
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4 years ago

It took a few hours eventually it loaded.

Edited
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4 years ago

Sam, thank you for letting me know. Can I close the complaint? Is there anything else I could do for you regarding this matter?

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4 years ago

Yeah can close it, that is all. thanks

Edited
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4 years ago

Thank you for your quick reply! We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. I hope you won’t come across a problem like this again.

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