Thank you both for your replies.
Dear Cata1992,
Alright, I am here with some news, but I think it will not make you happy.
As for the sportsbook bet - as I mentioned, it is considered invalid since made with funds at the time your balance contained also significant amount exceeding the maximum cashout before the maximum cashout limit was applied.
The maximum cashout was applied to your balance after you submitted a withdrawal request of 500€. Upon the maximum cashout limit application, your withdrawal was returned to your balance, and the balance was corrected to the maximum cashout. Then, there was another withdrawal request. While you were waiting for the second withdrawal to be processed, you played with the rest (450€). You also cancelled your second withdrawal yourself and continued playing with it. If I understand it correctly, the whole 950€ was ultimately lost by playing.
So, I dare to disagree. It matters what happened with the second withdrawal - since it was basically the same 500€ as before, but after the maximum cashout limit was applied. You cancelled the withdrawal and lost the funds by playing.
Since the sportsbook bet is considered invalid, and you basically lost the whole maximum cashout amount by playing, why should a possible delay in processing the first withdrawal have to do anything with your second withdrawal of the same amount, which you decided to cancel and play away?
It was enough to only wait until the second withdrawal would have been fully processed. To be honest, now I do not understand what is the problem here. Do I understand correctly that you expect the casino could return your winnings that were already lost by playing? I sincerely believe you understand that it will not be possible and that I will be forced to close/reject the complaint.
Thank you both for your replies.
Dear Cata1992,
Alright, I am here with some news, but I think it will not make you happy.
As for the sportsbook bet - as I mentioned, it is considered invalid since made with funds at the time your balance contained also significant amount exceeding the maximum cashout before the maximum cashout limit was applied.
The maximum cashout was applied to your balance after you submitted a withdrawal request of 500€. Upon the maximum cashout limit application, your withdrawal was returned to your balance, and the balance was corrected to the maximum cashout. Then, there was another withdrawal request. While you were waiting for the second withdrawal to be processed, you played with the rest (450€). You also cancelled your second withdrawal yourself and continued playing with it. If I understand it correctly, the whole 950€ was ultimately lost by playing.
So, I dare to disagree. It matters what happened with the second withdrawal - since it was basically the same 500€ as before, but after the maximum cashout limit was applied. You cancelled the withdrawal and lost the funds by playing.
Since the sportsbook bet is considered invalid, and you basically lost the whole maximum cashout amount by playing, why should a possible delay in processing the first withdrawal have to do anything with your second withdrawal of the same amount, which you decided to cancel and play away?
It was enough to only wait until the second withdrawal would have been fully processed. To be honest, now I do not understand what is the problem here. Do I understand correctly that you expect the casino could return your winnings that were already lost by playing? I sincerely believe you understand that it will not be possible and that I will be forced to close/reject the complaint.