Giuseppe, a player from Italy, got his withdrawal rejected for the reason of breaching the maximum bet rule.
Jellybean Casino - Player’s bonus winnings were confiscated.
Amount: €850
Jellybean Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Jellybean Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hi, after the completion of all the documents required for the withdrawal of the money, only then was the money won that was already being withdrawn totally removed.
They talked to me about having played more than 30% in a bet ... But honestly I played out of 50 paid at some point in the winnings 10 euros which corresponds to 20% .... But do you know what happened? I had refused to deposit the bonus ..... Bonus that was credited to me while I was playing or 25 euros ... And so to not pay me they saw clearly that the bet calculation was done on 25 euros bonus and therefore max bet 7.5 Euro.
Basically I had paid 50 euros.
DO NOT TRUST, DEFY FROM CERTAIN WEBSITES .... IT HAD NOT BEEN THIS IT WOULD SAFE INVENTED OTHERWISE.
PLAY AAMS AND JUST YOU WILL HAVE MORE CHANCE TO CONTEST ANY PROBLEMS.
THESE SITES HAVE ONE SINGLE MANAGER ... I WAS SEEING OTHER IDENTICALS TO JEALLY BEAN WITH AN IDENTICAL GAME INTERFACE.
LOSE LOSE .... THEY ARE DISCONNECTED
Automatic translation:
Public
Public
5 years ago
Hello, Giuseppe.
Thank you very much for submitting your complaint. We are very sorry to hear about your situation, but since you have breached bonus T&Cs, there is nothing we can do for you. We are aware that the casinos should enforce rules like this, but it is the industry standard in most casinos. We also recommend you check our reviews every time you are picking a new casino, because we inform about bonus rules in our reviews and this casino is not recommended on our website.
However, there is one uncertain aspect which you have mentioned. You have received the bonus, but you contacted the casino to turn it off (before you played with this bonus) and they didn’t turn it off, is that right?
Best regards, Jozef
