Jambo Casino - Player is experiencing difficulties withdrawing his winnings to a credit card registered in a foreign country.

Amount: €3,000

Jambo Casino

Safety Index:Above average Submitted: 07 Dec 2019 | Closed : 25 Dec 2019

Closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Casino has delayed a withdrawal for the player from Germany, who’s VISA card is registered in Sweden. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Mohammad

Unregistered user

Germany

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5 years ago

OriginalTranslation

Hello here through my visa card And also transfer immediately deposited by bank account and have won about 3000 euros but the say visa card that I've used is a Swedish visa card but the visa card that I would have applied for in Germany and I also use in Germany everywhere the Klarna map (my visa card that I paid with and wanted to pay off at the time of writing) is originally in Sweden but can be used anywhere with a normal bank account otherwise it will not work and if visa card has problems why send that not my profit on my normal german bank konoto that I have given !!!

Automatic translation:

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Mohammad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, allow me to ask you a few questions so I can understand the case fully. First of all, did you try to contact the casino? If yes, please, could you forward to me any relevant communication (my email address is petronela.k@casino.guru)? Furthermore, could you please confirm that you have accumulated the winnings without a bonus? Thank you in advance for your reply.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Mohammad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

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5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.