Jackpot Capital Casino - Player’s criticizing complicated and lengthy verification process.

I managed to release the bonus without a maximum refund deposit of $ 180, then the problem comes to verify account ... they ask me first for both sides and invoice to my address and name, I sent it and accepted it, then they asked me for a selfie with ID, I sent it and Everything looked perfectly, they answer me that the details are not visible ... I send another document with a photo and signed ... all this from 7 days to 7 days each answer ... , ID and bank account and that's it ... I don't think I will charge it ...

Dear Daniel,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Daniel,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Dear Daniel,

Hope you are doing well.

We understand your frustration, and we appreciate your patience during this process. Normally, the account verification can take up to 3-5 business days, and with all the public holidays and the requests, we received it can take a bit longer.

You will receive an email confirmation as soon as possible, hopefully, with the good news that your account will be verified.

If you need anything else, please do not hesitate to contact our customer support.

Kind regards,

Jackpot Capital Casino Representative

Dear Daniel,

Have you received the email confirmation regarding successful account verification? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.