Iwinfortune Casino - Player's withdrawal delayed and account details changed without permission.

Signed up with this casino. Deposited £110 of which, £40 was for deposit bonus. The rest used generically on the slots.

won £400 on the 25th of June. Withdrew on the 26th. Recurved email confirming withdrawal which states max 7-21 day withdrawal verification period.

emailed them multiple times and had a similar response every time saying "it’s with the verification team and they’re extremely busy, rest assured it’s being dealt with as a matter of urgency"

we’re now in august and still no funds in my account…

unlike other reviews I’ve read, they are responding to me and not just blanking me so some hope is still held I may one day get something.

however when looking on my account details I’ve noticed that my age has been changed to something random which wasn’t inputted by myself at time of registration. No doubt that will be their "get out of paying" free card.

would advise anyone not to be lured into these spending hard earnt money with these absolute bastards!

Hello Smg0589,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Iwinfortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I have emails from the company. Last response to my email was Sunday just gone so 6th of august.

account was verified as of the day I opened the account with iwinfortune but with my correct DOB.

won the money off normal deposits not bonus wins.

I can’t believe how crooked they are. I’ve just emailed them saying if paying £400 is an issue I’ll cut my losses and take £200 just to see if they’d do that because the response on email seem very unprofessional so worth a try to get something instead of nothing

Hello Smg0589,

Could you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru? What DOB did you enter during registration and what is the current DOB on your casino account?

I can indeed forward this on for you.

i put 24/05/1989 it’s now 01/01/1980

forwarded several emails to you

I think you’ll find the casino has now disappeared. I can’t get onto the website nor have I been able to for the last 3-4 days.

I guess I can kiss goodbye to the winnings all together if that’s the case haha!

Mate, I’ve just noticed that on the top of this complaints page it’s got a photo of www.iwinfortune.casino logo

the casino I got scammed by was www.iwinfortune.bet

nit sure if they’re linked but thought I’d point it out

Hello Smg0589,

I could not locate the casino site you mention, could you please forward the direct link to it? Also if it's a betting site, you played sports betting only or casino games as well?

Dude the casino is iwinfortune.bet.

it’s now non existent. They’ve disappeared.

just slots mate nothing else

Hello Smg0589,

So it is basically the same site but different link and without sports betting? Does it also mean that you played sports betting in the casino you have the complaint with?

Just slots nothing else.

what’s the purpose in this whole thing?

does anything come from this or am I just messaging you for no reason

Hello Smg0589,

We have to gather as much information as we can before we proceed in resolving a complaint. We are currently trying to find a way to contact the casino as based on our last information, they closed the casino.

I will post an update as soon as possible.

As we could not reach any direct affiliate contact of the casino, I would like to ask Iwinfortune Casino's support to join us and help us resolve the player's issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,