The player from Bulgaria has been waiting for his withdrawal for a month. This complaint was successfully resolved.
I have registracion in this casino for 1 year and everytime I must wait 1-2-3 week for withdraws, but this time I wait over 1 month... I put withdraw request on 27.05 and they still not send my money... I am verified and I have many withdraws before this
Dear LinkinPark,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which method to withdraw your winnings you have opted for? Have you accumulated your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much for your reply.
Best regards,
Kristina
Thank you both for your cooperation. LinkinPark, do I understand correctly that you have already received your withdrawal? Can we consider this complaint resolved?
Thank you for your confirmation, LinkinPark. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.