The player from Germany requested a withdrawal 6 weeks ago, but he still hasn’t received his winnings. This complaint was successfully resolved.
The player from Germany requested a withdrawal 6 weeks ago, but he still hasn’t received his winnings. This complaint was successfully resolved.
The player from Germany requested a withdrawal 6 weeks ago, but he still hasn’t received his winnings. This complaint was successfully resolved.
ivicasino is delaying my withdrawal of 582 euros unnecessarily. I have already been verified for 3 months and have been waiting for my withdrawal for 6 weeks now, which is still pending. Live chat always says the same thing that you forward it and it will be processed but will happen nothing.
ivicasino zögert meine auszahlung von 582 euro unnötig hinaus.ich bin bereits seit 3 monaten verifiziert und warte seit nun seit 6 wochen auf meine auszahlung die immer noch auf pending ist.live chat sagt immer dasselbe das sie es weiterleiten und es bearbeitet wird aber passieren tut gar nix.
Dear fowi30,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Have you received any confirmation from the casino regarding successful KYC verification?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
Dear fowi30,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Have you received any confirmation from the casino regarding successful KYC verification?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
yes i fully verified it and have already paid out there, but it also took 3 or 4 weeks there until the payout was carried out. at that time i also published a case at casino guru apparently you only pay if you open a case and print it .
how can this casino and its sister casinos have such a good reputation if they keep delaying the payouts as a fully verified player i wait 6 weeks for my winnings and i'm not the only one who complains about it.
ja ich binn voll verifiziert und habe dort auch schon mal ausgezahlt allerdings hat es auch dort 3 oder 4 wochen gedauert bis die auszahlung durchgeführt wurde.damals habe ich auch einen fall bei casino guru veröffentlicht offenbar zahlen sie nur wenn man einen fall eröffnet und druck macht.
wie kann dieses casino und die dazugehörigen schwestercasinos so eine gute reputation haben wenn sie ständig die auszahlungen verzögern ich warte als voll verifizieter spieler 6 wochen auf meinen gewinn und bin auch nicht der einzigste der sich darüber beschwert.
Dear fowi30,
The first withdrawal request was processed yesterday. The next request will be processed as soon as possible. Thank you for waiting.
Best Regards,
ivicasino.
Dear fowi30,
The first withdrawal request was processed yesterday. The next request will be processed as soon as possible. Thank you for waiting.
Best Regards,
ivicasino.
Thank you, Ivi Casino for looking into the issue for us!
Fowi30, it seems that we are on the right track. Please keep us updated, and let us know when you receive your winnings.
Thank you, Ivi Casino for looking into the issue for us!
Fowi30, it seems that we are on the right track. Please keep us updated, and let us know when you receive your winnings.
Dear fowi30,
The finance department has processed your last request.
Best Regards,
ivicasino.
Dear fowi30,
The finance department has processed your last request.
Best Regards,
ivicasino.
Everything was paid out but only after 7 weeks and after I had to open a case 3 times in this casino group that they finally paid out, even though I was verified
this must have a negative impact on the reputation of this casino
I ask casino guru for their opinion on this regarding the reputation
it can't be that the casino lets customers wait 7 weeks and only reacts when you open a case because the payout is unnecessarily prolonged
alles wurde ausgezahlt aber erst nach 7 wochen und nachdem ich nun schon 3 mal einen fall eröffnen musste in dieser casinogruppe das sie endlich auszahlen und das obwohl ich verifiziert war
dies muss sich negativ auf die reputation dieses casinos auswirken
ich bitte casino guru um stellungnahme dazu hinsichtlich der reputation
es kann nicht sein das das casino kunden 7 wochen warten lässt und erst reagiert wenn man einen fall eröffnet weil die auszahlung unnötig in die länge gezogen wird
Fowi30, awesome news! As you successfully received your winnings, we will now close this complaint as ‘resolved’ in our system. Please note, that we cannot judge the casino and lower its rating based on one complaint. I understand your frustration with the whole situation, but this might have been just an unfortunate coincidence. We will for sure consider it if there are more cases like yours on Casino.guru.
Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Fowi30, awesome news! As you successfully received your winnings, we will now close this complaint as ‘resolved’ in our system. Please note, that we cannot judge the casino and lower its rating based on one complaint. I understand your frustration with the whole situation, but this might have been just an unfortunate coincidence. We will for sure consider it if there are more cases like yours on Casino.guru.
Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.