The player from Sweden had deposited money into a casino account, but the funds were not credited. He had contacted his payment provider who confirmed that the money had been deducted from his bank account. After discussing the issue with the casino manager, he had been given an explanation and a bonus of 100 euros. Satisfied with the resolution, the player had requested the case to be closed. The Complaints Team then marked the complaint as 'resolved'.
Instaslots Casino - Player encounters a deposit issue at this casino.
Amount: €100
Instaslots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Wonted to play on this casino. I made a deposit, the money was taken from my acount. And now the casino are just delaying and lying. They dont wont to add the money on the acount. This was on 2024 05 01
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5 months ago
Dear Gez80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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5 months ago
Hej Kristina
My payment-provider told me the money is allready taken from my bankacount.
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5 months ago
So i had a really nice talk to the casino manager. And ge explained everything to me. He also added 100 euro bonus wagger fre. With this and the explanation i wont this case to be closed/rejected/ solved
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5 months ago
Dear Gez80,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
