HomeComplaintsInstantBingo Casino - Player’s account has been blocked.

InstantBingo Casino - Player’s account has been blocked.

Amount: $70

InstantBingo Casino
Safety Index:Very low
Submitted: 20 Apr 2020 | Case closed : 06 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Mexico had her account blocked after a withdrawal request. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I made a refund and the casino took more than 3 days after they closed my account, I can no longer access and they do not give me an answer on their support.

Automatic translation:
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4 years ago

Dear Sonia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received all your winnings before your account got closed or are there any funds being still held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Sonia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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