The player from Germany requested a withdrawal of €2250 on August 8th and received confirmation that the funds were sent on August 10th, but has not yet received the money. Despite weekly inquiries and providing account statements, customer support only advises patience.
Instant Casino - Player's withdrawal is delayed.
Amount: €2,250
Instant Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 10h 2m 16s
Case summary
2 days ago
Public
Public
6 days ago
Translation
Hello everyone,
On August 8th, I requested a withdrawal of €2250, and on August 10th, I received an email stating that the money had been sent.
As of now, I have not received anything. I contact customer support weekly and have sent them all my account statements since that day. However, I keep getting told to be patient.
Perhaps you can help me here.
Regards, Jesel
Automatic translation:
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5 days ago
Dear Jesel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 days ago
Translation
Good morning,
Thank you very much for your efforts and thank you for the answer.
a verification has taken place and was successful.
I have never played there with a bonus and have also received payouts that were in my account within a day.
Best regards
Jesel
Automatic translation:
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2 days ago
Thank you for your reply, Jesel. Could you please advise when exactly you received the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Casino Guru is examining the case
