Instant Casino - Player's withdrawal has been delayed.

Hi dear friend,

On November 22, 2024, I requested three withdrawals totaling €3,000, which were successfully processed on November 23, 2024, following verification. By November 28, 2024, I had made three additional withdrawals totaling €1,000, which were also marked as "successfully processed" according to the status on the Instant Casino platform.

In total, I am expecting €4,000 via bank transfer from Instant Casino. According to your policy, the funds should be transferred within 3-5 business days. However, today is December 1, 2024, and I still haven’t received the money. This delay has left me very disappointed and upset. Could you please help m.

Best regards

Omer

Hello zkyhggbryc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick