Instant Casino - Player's withdrawal has been delayed.

Hi dear friend,

On November 22, 2024, I requested three withdrawals totaling €3,000, which were successfully processed on November 23, 2024, following verification. By November 28, 2024, I had made three additional withdrawals totaling €1,000, which were also marked as "successfully processed" according to the status on the Instant Casino platform.

In total, I am expecting €4,000 via bank transfer from Instant Casino. According to your policy, the funds should be transferred within 3-5 business days. However, today is December 1, 2024, and I still haven’t received the money. This delay has left me very disappointed and upset. Could you please help m.

Best regards

Omer

Hello zkyhggbryc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

My account has been verified since November 22, 2024, and the process was smooth and quick. I won the prizes with real money. I’ve been trying to inquire about my withdrawal daily via live chat, but the only response I receive is to wait.

On November 29, 2024, Instant Casino emailed me requesting a bank statement up to November 29, 2024, which I promptly provided. Today in the chat, I was informed that I need to send a more recent version of my bank statement, covering up to today's date. However, I did not receive an email about this request, which I find odd as I have checked all my emails thoroughly.

Nevertheless, I wanted to remain cooperative and sent a complete bank statement for the entire month as proof that I haven’t received any funds.You also mentioned a waiting period of 14 days. Could you please clarify if this timeframe includes weekends or just business days?

Thank you for your assistance.

Best regards

Omer

I am facing repeated issues with withdrawing funds from my account using cryptocurrency. Despite my efforts to comply with their requirements, my withdrawal requests keep getting declined without any explanation, and I am extremely frustrated.

Here is a summary of the situation:

My funds were returned to my wallet, and I attempted to withdraw again using cryptocurrency.

The withdrawals have been declined repeatedly without any reasons provided.

Upon their request, I shared the transaction details, including the amount, currency, network, and wallet information. Despite submitting this information promptly, my requests are still being declined.

I have complied with all their requirements and provided the requested information twice now.

I would appreciate if you could escalate this issue to the relevant department or provide specific steps I need to take to successfully process the withdrawal.

thank you.

Hello zkyhggbryc,

Did you ever deposit with cryptocurrency?

Some withdrawal methods become available only if you did deposit with them as they need to be verified.

Additionally, did you contact the casino's e-mail support for any answers regarding this matter? If yes, please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to hearing from you.

Regards,

Nick

Hi, i had received last week 3000€ back to mycasino wallet because my bank rejected it and i wirhdrew them with mifinity instead . It worked. Now im wating 1000€ which are not back on my casino wallet yet. The wirhdrawals of 1000€ was on 27 and 28 november.

Dear Zkyhggbryc,

I’m glad to hear that you have received most of your winnings. Could you kindly clarify the exact date since when the remaining €1,000 withdrawal has been pending?

Looking forward to your response.

Best regards,

Nick

Dear zkyhggbryc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.