Instant Casino - Player faces delayed withdrawal process.

I had 1000€ withdrawn from ''instant casino'' but my bank declined their payment because the description they put was not valid (I had in the past many successful withdrawals form the same bank).

So I had my bank to confirm returning the money back to instant casino and now after one month and lots of emails and talking with bots all i get is the same answer: At this time, there is no new update regarding your payment. Please rest assured that our dedicated team is actively working on processing it as soon as possible.

Is there actually anything i can do to claim my money back??..

Dear Stavros159,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from this casino before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have over 10 successful withdrawals from this Casino in the same bank account.

My KYC is verified.

I never use bonus on any online Casino.

Thank you for your reply, Stavros159. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Do I understand correctly that your money hasn't been returned to your casino account to this day?

Correct as of today I have not received the amount back to my account.

Last successful withdrawal was on 26/04/25 with the amount of 360.87€ which was processed quick in one day.

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I sent you the email history that I am having with their support.

Thanks.

After 2 months i got my money back to my account. Please close the complaint.

Thanks for the support anyway.

Dear Stavros159,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru