The player from Germany had requested a withdrawal more than two weeks ago, unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s withdrawal has been delayed.
Amount: €1,230
Hyperino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
On April 8th, my payouts were
Approved by hyperino, but nothing has arrived to this day! Written several emails, chatted several times, sent bank statements, but no sensible answer! She always means to be patient, simply outrageous.
Automatic translation:
Public
Public
3 years ago
Dear Ganna,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Which payment method you have opted for? Could you please advise if you have received any successful payments from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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