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HomeComplaintsHyperino Casino - Player’s withdrawal has been delayed.

Hyperino Casino - Player’s withdrawal has been delayed.

Closed
Our verdict

Player stopped responding

Amount: €1,230

Hyperino Casino
Safety Index:Very high

Case summary

The player from Germany had requested a withdrawal more than two weeks ago, unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

On April 8th, my payouts were

Approved by hyperino, but nothing has arrived to this day! Written several emails, chatted several times, sent bank statements, but no sensible answer! She always means to be patient, simply outrageous.

Automatic translation:
Public
Public
4 years ago

Dear Ganna,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Which payment method you have opted for? Could you please advise if you have received any successful payments from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Ganna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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