HomeComplaintsHunt Casino - Player's withdrawal options are restricted.

Hunt Casino - Player's withdrawal options are restricted.

Amount: $32,500

Hunt Casino
Safety Index:Above average
Submitted: 01 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

3d 5h 43m 45s

Case summary

4 days ago

The player from Japan is facing withdrawal issues after depositing roughly $5000 in cryptocurrency, experiencing delays due to provider checks. The casino restricts withdrawals to iWallet, despite the player's request to withdraw via cryptocurrency, resulting in frustration.

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1 week ago
Translation

After depositing approximately $5000 in cryptocurrency, I have experienced delays due to provider checks. Moreover, I was informed that withdrawal methods other than iWallet are under maintenance, making it impossible to use any method other than iWallet.


Despite my request to withdraw via cryptocurrency, the casino only allows iWallet withdrawals, which I find to be quite malicious.


I am making this post because I have not been able to withdraw my funds.


Automatic translation:
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1 week ago

Dear aotyan19,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

  • Do I understand correctly casino support advises you to use an alternative method to withdraw your winnings?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

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1 week ago
Translation

I understand. Regarding email correspondence, will send it to.




The problem this time is that the initial deposit was in cryptocurrency, but I am being asked to withdraw using iWallet, which I have never used before. I would like to withdraw in cryptocurrency.




It has been over a month since any withdrawals have been made, and they have falsely reported that all withdrawal methods other than iWallet (bank withdrawals, vegawallet, payz, virtual currency) are undergoing maintenance and have technical issues that cannot be resolved.

Automatic translation:
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5 days ago

If the payment method were recommended to you by the support, I would encourage you to use such a method.

Please let me know about your decision.

Waiting for approval
Waiting for approval
4 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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