The player sent requested documents to the casino. Then his account was blocked. The casino’s support claims he violated some part of their T&Cs, but they didn’t specify which one. We closed the complaint as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Players is complaining that his account was blocked.
Black points: 66
Amount: 4,900 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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5 years ago
Translation
Verification lasted 15 days. After which they without blocked the account. The site support service answered me. Your account has been blocked due to violations of one or more of the Rules of our site. When asked which of the items specifically the casino does not contact.
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5 years ago
Dear Сергей,
Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this. I would like to know if you are sure you don’t have another account at this casino. Duplicate account may be the reason for closing your newer account.
Thank you in advance for a reply.
Best regards,
Kristina
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5 years ago
Translation
Hello, after asking you in 2 days a letter came with an answer. (Hello. You entered the password incorrectly several times, so the system automatically blocked your account for security reasons.) Although, when registering on any site, I write down all the passwords in a notebook. At the moment, the account has been unblocked, but I can’t withdraw money from 11/29. 2019
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4 years ago
Translation
Thanks for your support. I hope my question is resolved in a positive way.
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4 years ago
We would like to ask the Hitloto Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
