HITLOTO Casino - Player’s withdrawal is delayed.

They don’t withdraw funds for a month already, every day they write something to the delay department of the financial department, either they’ve passed verification or expect a withdrawal and the like, in short, whatever

Dear Alina,

Thank you for contacting Casino Guru. I’m sorry to hear that your withdrawal has been delayed. Could you please upload screenshots of the conversation with the casino? It would help us to understand the issue and possibly find a solution.

Best regards,

Peter 

For a whole month I get this answer, they can not withdraw UAH 6.000, a shame.

Hi Alina, 

Thank you for the screenshots and replies. I've contacted the casino and now we will wait for a response. You will be notified as soon as the casino reacts.

Best regards,

Peter  

Thank you! I will look forward.

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

They will not answer. I wrote to them in the mail how many times they don’t answer in the financial department

Hi Alina,

I'm afraid, I won't be able to help you with the issue. We contacted the casino repeatedly but it failed to reply. Currently, there are several open complaints against the casino on our website. Since we haven’t received any response from the casino, we are forced to close the complaint as ‘unresolved’. This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. I'm sorry I couldn't be of more help.

Best regards,

Peter

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Thank you very much, but they will not answer anything, because they are not going to take off funds, this is obvious.

Hi Alina, since the casino rep asked us to reopen the complaint, I am expecting a reply. 

That's what they write to me already

Hi Alina, 

The casino rep asked us to reopen the complaint but failed to reply to it. I wish I was of more help. I tried to contact him by Skype several times but he doesn't reply at all. The status of the complaint will go back to ‘unresolved’ until we have a response from the casino.