The player is experiencing difficulties with her withdrawal causing a delay. We closed the complaint as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Player’s withdrawal is delayed.
Black points: 1,749
Amount: $6,000
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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5 years ago
Translation
They don’t withdraw funds for a month already, every day they write something to the delay department of the financial department, either they’ve passed verification or expect a withdrawal and the like, in short, whatever
Automatic translation:
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5 years ago
Dear Alina,
Thank you for contacting Casino Guru. I’m sorry to hear that your withdrawal has been delayed. Could you please upload screenshots of the conversation with the casino? It would help us to understand the issue and possibly find a solution.
Best regards,
Peter
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5 years ago
Translation
For a whole month I get this answer, they can not withdraw UAH 6.000, a shame.
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Automatic translation:
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5 years ago
Hi Alina,
Thank you for the screenshots and replies. I've contacted the casino and now we will wait for a response. You will be notified as soon as the casino reacts.
Best regards,
Peter
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5 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
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5 years ago
Translation
They will not answer. I wrote to them in the mail how many times they don’t answer in the financial department
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5 years ago
Hi Alina,
I'm afraid, I won't be able to help you with the issue. We contacted the casino repeatedly but it failed to reply. Currently, there are several open complaints against the casino on our website. Since we haven’t received any response from the casino, we are forced to close the complaint as ‘unresolved’. This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. I'm sorry I couldn't be of more help.
Best regards,
Peter
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5 years ago
We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
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5 years ago
Translation
Thank you very much, but they will not answer anything, because they are not going to take off funds, this is obvious.
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Automatic translation:
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5 years ago
Hi Alina, since the casino rep asked us to reopen the complaint, I am expecting a reply.
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5 years ago
Translation
That's what they write to me already
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4 years ago
Hi Alina,
The casino rep asked us to reopen the complaint but failed to reply to it. I wish I was of more help. I tried to contact him by Skype several times but he doesn't reply at all. The status of the complaint will go back to ‘unresolved’ until we have a response from the casino.
