HomeComplaintsHITLOTO Casino - Player’s struggling to withdraw his winnings.

HITLOTO Casino - Player’s struggling to withdraw his winnings.

Amount: 10,000 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 29 Mar 2020 | Case closed : 14 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine is having difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Do not withdraw funds the second day

Automatic translation:
Public
Public
4 years ago

Dear Андрей,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I will try my best to help you, but I must warn you that, unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue. 

I would recommend checking casino review on our website before choosing one in the future. Please see the link below for HITLOTO’s review on our website (https://casino.guru/hitloto-casino-review). As you can see from all of the information in our review, HITLOTO Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

Additionally, please check our recommended casinos for Ukranian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED.To make absolutely sure you see the most suitable casinos, check your language and country preferences: 

file
file

Finally, if there is any supporting information for your case, forward it to my email address petronela.k@casino.guru or post it here when replying. I will be waiting for your response patiently.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Андрей,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news