The player from Ukraine protests against a long waiting period. We closed the complaint again as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Player’s complaining about a delay.
Black points: 145
Amount: 15,100 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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5 years ago
Translation
Hello. For the second month, the conclusion has not come. I'm tired of waiting.
Automatic translation:
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5 years ago
Dear Yuri,
Thank you very much for submitting your complaint. Please could you provide me with more details regarding your problem? It’s currently hard for me to understand what the issue is. Any details will help. Thank you very much in advance for your reply.
Best regards,
Petronela
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5 years ago
Dear Yuri,
Thank you very much for your quick reply. I contacted the casino regarding your delayed withdrawal. Hopefully, we will receive a response soon and sort this case to your satisfaction.
HITLOTO, thank you in advance for your reply.
Best regards,
Petronela
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5 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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5 years ago
Translation
Hello, they sent me a letter to add documents from the financial department 7 days ago I sent, but again everything died out and wrote in the chat saying that I’ve already got it in the queue what kind of casino maybe you try to write it again please thanks in advance for listening to me
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5 years ago
Translation
Hello, that's what they wrote to me.
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5 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
We have contacted the support and the affiliate team, but unfortunately, no response to this day.
The casino can reopen this complaint anytime.
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5 years ago
We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
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5 years ago
Translation
Hello, that's what they wrote to me.
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5 years ago
Translation
How much can they lie for two months just telling tales
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5 years ago
Once again, I would like to ask the HITLOTO Casino to reply to this complaint.
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5 years ago
Translation
Hello one and the same. Unsubscribe
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4 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch), we are forced to close the complaint as ‘unresolved’.
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4 years ago
We’ve reopened this complaint as per the player’s request again. We would like to give this case one last chance to get resolved even if the casino seems to be passive and not responsive to all the complaints.
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4 years ago
Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch and after reopening this complaint twice to give it another chance to be resolved), we are forced to close the complaint as ‘unresolved’.
Unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue.
