The player is experiencing a problem with the withdrawal. The casino’s support is ignoring him.
HITLOTO Casino - Player cannot withdraw his money.
Black points: 91
Amount: 8,000 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
He hasn’t withdraw funds since 12/14/2019, they refer to some problems with the financial department and in January they don’t show any games at all (writes error 404, etc.). The operators constantly lie that they allegedly make requests to speed up the output, but still silence! !!! Neither by mail nor where they say nothing !!!! Documents like everything sent (photos, passport, cards and bank certificates). Full ignore !!!! In my direction !!! Help with the conclusion if possible. Thank you in advance !!
Automatic translation:
Public
Public
5 years ago
Dear Сергей,
Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. Please, be informed that this casino has a bad reputation and we received many complaints from other unsatisfied players. From our experience this casino isn’t responsive, but I will try my best to help you.
After you sent your documents for the verification, did the casino confirm in any way that the verification was complete?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
5 years ago
Dear Сергей,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
5 years ago
Translation
No, no information from the HITLOTO side.
Edited
Automatic translation:
Public
Public
5 years ago
Translation
I still tried to top up the account in "HITLOTO" - accepted without problems.
Edited
Automatic translation:
Public
Public
5 years ago
Hello Сергей,
I contacted the casino, hopefully I will receive an answer, but as I mentioned before, this casino is not responding to our messages.
Public
Public
5 years ago
Translation
Another confirmation of fraud !!!
Edited
Automatic translation:
Public
Public
5 years ago
Translation
Another confirmation of fraud !!!
Edited
Automatic translation:
Public
Public
5 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
