Иван, a player from Ukraine, requested a withdrawal, sent all the documents needed for verification, but since then, the casino didn’t provide him with any confirmation nor his winnings.
HITLOTO Casino - Delayed withdrawal, money still not in player’s bank account after more than two weeks.
Black points: 161
Amount: 4,500 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Having submitted funds for withdrawal, they said at first that the input takes 5 business days, then they said they need 15 working days for verification today 15 working days there is no letter to confirm the verification, no money has been withdrawn to the question, answer, wait, loading the financial department, expect a withdrawal, there will be more screenshots if it displays
Automatic translation:
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4 years ago
Hello Иван.
Thank you very much for submitting your complaint and sharing your negative experience with Hitloto Casino. Have you checked your e-mail spam folder? The casino may have sent you an e-mail specifying the problem (sometimes the casino emails are recognized as spam). Could you do it and inform us about the outcome, please?
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4 years ago
Translation
Yes I checked and check several times every day
Edited
Automatic translation:
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4 years ago
Translation
I wrote a request to accelerate verification in the fin department and there was no answer
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Automatic translation:
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4 years ago
Hello Иван.
Thank you for providing us with the information we requested. We will now try to get in touch with the casino.
