Hallmark Casino - Delayed payment.

Good afternoon respected forum I have a problem with the casino Hallmark they can’t withdraw money for more than a month,constantly lie,casino representative wrote that it will accelerate my withdrawal of money and he lied,hey promised to call me on the phone and lied again,I have been waiting for the withdrawal of money for more than a month,and they constantly come up with new excuses(here are the screenshots)

Hello Iryna.

Thank you very much for submitting your complaint. We are sorry to hear that they let you wait. Has the casino explained the reason for delaying your withdrawal?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello Iryna.

Have you provided the casino with any incorrect information during the verification process? Are you sure that you successfully passed the KYC procedure? 

my account is fully verified ,they change the rules on the go

let the representative answer here

Hello Iryna.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Hello Iryna.  

Hallmark Casino support is unresponsive to our attempts to establish the communication line. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ and it will also affect the casino reputation on our website.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.