Gxmble Casino - Player accuses casino of providing fake games.

The casino is totally fake. I made the mistake to deposit 51 euro. I played Gates of olympus fro pragmatic play (which was not available before my deposit). Pragmatic play appeared in the providers after I made the deposit.

I played gates of olympus and after so many years of playing this game i can tell this was a fake one.

First of all Zeus never throws a thunder when a scatter symbol is on the board. Something that was happening in their fake game.

Secondly, the symbols in the board does not follow the gameplay of the real game. Most symbols comes to specific pairs. In gxmble these pairs do not exist.

Also, as shown in my picture, in the right side of the game ther is not the option "Replay" from Pragmatic.

Please stay away from this casino.

Hello notispv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gxamble Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Do you have any remaining balance on your casino account? When was the last time you spoke to the casino and what was it about?

As you can see in our casino review page - https://casino.guru/gxmble-casino-review, the casino has already almost zero safety index and they have fake license as well as unknown owners. Please be sure to read casino reviews before registering in any online casino as it might prevent such situations in the future.

Looking forward to your answer.

Regards,

Nick

I registered my account many days ago. Didn't deposit as the total number of games is small. I deposited 2 days ago in order to claim their "5x only wager bonus".

My account had 0.11$ balance but i just cheked and they blocked me. I contacted them through e-mail the same day i registered about the issue and asked them to refund me (as i have been told by livechat) . They never answered.

Hello notispv,

As mentioned above, please always try to check some reviews of the casino before registering into one as it might prevent such issues from occurring. If you casino balance was 0 at the time it was closed, unfortunately there is nothing we can do about it. Every casino has the right to close the player's account without any reason given if his/her balance is zero. As per refund, I highly doubt you will ever get any from the casino as they do not even own a license and are not regulated by anyone so they are even free to use fake games.

Is there anything else we could assist you with?

Dear notispv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No thank you. I know a refund is not possible. I mostly wanted to share my review so people stay away from this casino. I even informed some platforms that the casino was advertised and removed it.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.