Gslot Casino - Player’s withdrawal was delayed.

i HAVE REGISTERED WITH GSLOT AND SENT ALL MY DOCUMENTS BEORE I MADE A-DEP AS THAT IS THE ONLY WAY I PLAY IF I HAVE BEEN VERIFIED I WAS I DEP 300 AND WON 400 CASHED OUT AND RECEIVED THOSE FUNDS 4 DAYS AFTER GREAT WILL SO I THOUGH THEN PROCEEDED TO PLAY AGAIN MADE ANOTHER DEP OF 300 AND WON 4000 WEN TO WITHDRAW WAS REJECTED HAD TO NOW SEND A SELFIE WITH ME SAYING HI GLSOT AND MY ID AGAIN DID 100 PICTURES OF MYSELF TILL FINALLY ON THE 13 OF APRIL THEY SAID I WAS VERIFIED ACCEPTED MY 4000 TILL TODAY IS STILL SITTING THERE PENDING EVERY DAY FROM THE 16TH I HAVE ASKED THEM WHEN THEY LIED FOR THE FIRST FEW DAY SAYING EERY DAY IT WAS BEING PROCESSED EVERY DAY IT NOT THEY HAVE TAKEN ME AS A FOOL AND AS OF TODAY THE 27TH OF APRIL STILL NOT PROCESSED I HAVE HAD SUCCESSFUL WITHDRAWAL THE SAME WAY AS DEP STRAIGHT THROUGH GIGADAT E TRANSFER BUT NO ITS BEEN SITTING THERE IN THE PENDING STAGE FOR 21 DAYS AND COUNTING THEOTHERE WITHDRAWAL OF 400 WAS GIVEN IN THE TIMELY MATER NO ISSUES THIS HAS BEEN GIVEN ME THE RUN AROUND WILL NEVER PLAY WITH THEM AGAIN LONG TIME PLAAYER OF OTEHR CASINOS NEVER NEVER HAD THIS ISSUE WITH ANY OF MY OTHER CASINOS AND HAVE PLAYED WITH THE OTHERS FOR OVER 15 YEARS ..PLEASE HELP ME

Hello mp8215mulready,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please advise when exactly you received your last withdrawal?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

TIMETYPEPAY METHODSTATUSSUM13 Apr 2022, 14:38

WithdrawalInterac

PendingCancel

2000 CAD13 Apr 2022, 14:37

WithdrawalInterac

PendingCancel

2000 CAD13 Apr 2022, 13:53

WithdrawalInterac

Rejected

4000 CAD13 Apr 2022, 11:41

WithdrawalInterac

Rejected

4000 CAD13 Apr 2022, 10:56

WithdrawalInterac

I want to make it clear there is no bonus involved in this winning, also want to make it clear prior to this withdrawal of 4000, I had made a successful withdrawal on the 4th of April 400 and it was given to me in a timely matter with no issues ..My next dep was made the same way and when I won and withdrew the 4000 I assumed all was good no issues When asked to send a selfie with Id and says on it, Hi Gslot After sending it 12 photos they approved it and Chris on live chat said go ahead and withdraw your money it's approved sent you the chat proof via email to you after 12 days passing and getting the run around I started to really feel stressed and hopeless as if you review my chats with a number of live agents you can see the conversation is like a robot always saying my withdrawals will be processed in no time but they cannot tell me when They always say wait your turn, also say its taking time to prevent fraud Makes no sense as the first withdrawal of 400 was done all was good...

Here is a copy of the withdrawal of 4000 first made it it was rejected then made it it was rejected then they asked for a selfie to verify again my account even though I had a successful withdrawal with a fully verified account and the withdrawal was 400 it was given to me within 4 days of my withdrawal So I sent them a selfie and got the live chat Chris saying its been approved to go ahead and make the withdrawal OF 4000 So I made a withdrawal of 2000 two of them totaling 4000 dated on April 13, 2022, as of Friday, April 29, 2022, it been almost a month Here is the proof I also sent you an email with the chat group Chris verifying my account again and stating to go ahead and withdraw as the selfie with my Id again has been approved even though I had already made withdrawals 1 week before this one for 400 I just want to make it clear I have done everything and there is nothing about account verification it's all about them not processing it because I have to wait my turn even though Its been almost a month I do not know how this casino can be not listed as blacklistted and suspoius

Thank you very much mp8215mulready for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina I hope this gets resolved urgently as I am so stressed on how a casino can be doing this and let me keep on believing it's being processed when you can clearly see that on my Gslot casino account it is pending not processed and its been like that for very long half a month..Look forward to the help of Peter

I do want to ask why it's been transferred will this not take more time as I want this resolved urgently

Hi mp8215mulready,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Gslot Casino to the conversation to participate in the resolution of this complaint.

thanks so much the stress they are causing me I hope to get my winnings soon as each day passes its been almost a full month makes no sense what they are doing

Palmira, the support team is not processing such requests, our relevant department is investigating it.

Unfortunately, I cannot speed up the process.

Hello Peter this is my chat today with them I will leave it up to you to talk with them they are beyond upsetting me All I want is my winnings 4000 They ruined my grandson's birthday please look at the chats from them I cannot believe the runaround and now this

The relevant department is processing your request.

If you have any additional questions, feel free to contact u

Hello Peter now he says this all in 5 minutes makes no sense to me

today Monday, May 9 2022 this is the email they sent me, and gain nothing regarding why its been pending and still not processed after 30 days Please help me

Customer Service <support@gslot.com>

Mon 2022-05-09 8:51 AM







Dear Palmira,

Thank you for your reply.

Please note that the appropriate team is working on your request. We will keep you updated via email.

Thank you for understanding!

If you need any further assistance, do not hesitate to contact us, we are available 24/7 and will be always happy to help you.

Regards,

Gslot casino team

Dear mp8215mulready,

Thank you for your detailed feedback regarding the situation you have faced.

We would like to inform you that our company has strict anti-fraud policy. If the player is suspected of fraudulent actions, the company reserves the right to suspend all payouts to the player. That is exactly what we had to do in your case.

According to our terms and conditions, suspicious transactions can be investigated by the Company. Besides, in case of any suspicious transactions, the company may withhold all funds as may be required by law and/or by the competent (https://www.gslot.com/terms-and-conditions)

Right now, we are still trying to get a grasp on the situation together with the payment system provider. Unfortunately, a detailed check of such case may be more time-consuming as the duration of the revision does not solely depend on us.

We would like to assure you that there is no reason to worry. We will get back to you as soon as we get more information regarding this case.

Warm regards,

Gslot Casino team

That is not the case what is going on I won fair and square please help this company is lying I had no bonus just played my dep and won I made dep and won

I am beyond words I have signed up for the Gslot casino and sent my Id verification before I even decided to play with them and then after several weeks got a confirmation that I was fully verified then played with a dep made through gigadat and won 400 withdrew the 400 got in 4 days dep again and played and won 4000 withdrew the money and for 30 days have made me believe my money would be given now this They are accusing me of what its really unfair this is not true defamation of character not true They have not shown any proof of fraud how an they even say this to me ..I am lost for words

this is my other withdrawal from GSLOT FOR 400 IT THE PROOF Right with my bank and its the same method of dep with gigadat I am so confused I sent them the dep method proof of my dep before the 400 I dep the same way no other way but the exact same way through gigadat transfer Palmira mulready PAMELA IS IN ENGLISH I GO BY AS ITALIAN PALMIRA HATED IT WHEN GROWING UP SO EVERYONE KNOWS ME AS EITHER PAMELA IS ENGLISH MY BANK HAS BOTH SHOWING ME AS PAMELA ( PALMIRA ) on my birth certificate

Status:  Autodeposited

Date DepositedApr 09, 2022SenderGigadat IncAmount$400.00Deposited To

TD ALL-INCLUSIVE BANKING PLAN - 6804023MessageConfirmation #CA***UEt

Hi Palmira,

Do I understand correctly that you used the wrong name when you registered the casino account? I hope you realize that you always have to use the correct name that is stated on your ID/passport/utility bill and every other official document?

I used my right name that is on my Id All I am saying is that Palmira IS MY BIRTH NAME ID Italian in English it's Pamela same me I used the right name My banking knows me as Pamela too as again growing up hated the name Palmira so used the English PAMELA FOR MY PERSONAL LIFE This is assuming what there talking about but I used my correct name on My id and my E transfer shows both English pamela ( Palmira ) Again is this what they are talking about PALMIRA ALSO KNOWN IN ENGLISH PAMELA IS BOTH ME I want to make it clear I used correct info PALMIRA MULREADY IS ON MY ID

MY BIRTH CERTIFICATE SHOWS LAST NAME ASCENZI FROM MY FATHER AS AT BIRTH HAS A NEWBORN WAS NOT MARRIED THAT IS MY MAIDEN NAME BEFORE I GOT MARRIED MULREADY IS MY MARRIED

Hi Palmira,

Thank you for all your replies.

Dear Gslot Casino team,

Please keep us updated, we need some official statements to shed some light on the situation here.

Thanks, Peter This is exactly how I feel now for 30 days very confused and had no communication from Gslot support about what was happening, just want to add again that I signed up sent all required documents, waited for verifications from them Got an email stating thoroughly verified I made a dep, won 400 withdrew it for processing was asked for a picture of the dep method with gigadat did that received my 400 in my bank from method gigadat the same way as my dep ,so then dep again same way won 4000 withdrew it for processing got rejected asked why was told to send the selfie sent over 20 of them before Chris on live chat said it was approved withdrew the 4000 in two withdrawals 2000 each and now after all this time They continue to tell me to wait, say their proceeding with the withdrawal but never do and now after 30 days they state there is possible fraud I am beyond confused but do they say what the problems are or what they're accusing me of no ..This has been really stressful and have to say in the 13 years have played only with two casinos and both have always paid me .. I promise I will not ever play with them again just want my withdrawal of my 4000 but after that, I cannot trust them ever again..

Peter just want to add I played with a casino yesterday and won money it was dep within hours in my bank through pay direct which is another payment method exactly like gigadat I have to stress this casino GSLOT is very misleading and when I tell you that if I ask them to verify me before I make a dep as I sent all my documents and will not play till I get verification all is good Why now am I having to go through this and being accused of something that is completely false which by the way We have no idea what it is which again is very unprofessional on the casinos part First the reason is there is nothing and they are trying to come up with something As Number 1 never used a bonus, Number 2 was fully verified as never made a dep until I was told I was, Number 3 made a withdrawal already 4 days before I won, now is it because I won 2 times in a row that's what they are digging for fraud when they clearly know there is no such thing I want to be clear this has been very upsetting I feel violated and scammed as If you send all documents for confirmation before any dep why now is this casino allowed to do this to me what kindof regulations do they continue to break before they loose their liiscensing I want to make sure this casino is not allowed to continue to happen to players like myself I never play with a casino with blacklisted , I do my research and this casino was good reputation I feel like I was not fully informed of this casinos reputation is not what it states , I have now realized it so ofcurse this is the very last time but just want my withdrawal of 4000 Its now been over 33 days waiting for them to even state what the issue is never mind the deceiving me in every email that they were processing my funds Please this is beyond not fair to me as a player ...

Dear mp8215mulready and Peter, 

Thank you for your patience!

We would like to inform you that we are working on this situation. At the moment, the investigation is in progress, and we are managing the situation together with the payment provider. Unfortunately, such process is time-consuming, as not everything depends solely on us. As soon as the investigation is completed, you will be informed about its results.

Rest assured that there is no reason to worry, and we will get back to you as soon as we get more information regarding the case.

Your understanding is highly appreciated! 

Best regards,

Gslot Casino team

What is the investigation for what, I played honest with no bonus and won what is there to investigate I have to say you guys are not an honest casino It's a shame that I trusted your casino and took your word for face value when I got the confirmation I was verified and I could start playing why not do an investigation than before I made several deposits into your casino I am very disappointed in this casino that is scamming players of their winnings and it is not acceptable for taking over 36 days to try to find a reason to not pay me I want everyone to know of this I would highly suggest for anyone seeing my case to stay clear of Gslot I did everything right,100% EXAMPLE NUMBER 1 Did not dep any money into the casino until I sent my documents and got a confirmation that my account was verified only then made the dep Number 2 had made a withdrawal of 400 on the 3 or 4 th of April, Got that in several days and then made another dep and won withdrew my winning 4000 on the 13th of April and as of today this is the statement I get from them but all their other emails to me is wait your turn first come first basis, We are processing your winnings Now this email Not Ok I want to know what is happening for 35 days you have said nothing What is the investigation , what exactly your looking into made a dep with gigadat and cash out with the same payment provider what is the problems We need to know the reasons We need answers This is not a good casino to leave your players hanging for no reason Its been ver long You have made me very scared of casinos now that are not trust worthy I feel scammed from your casino and could never trust you guys ever again plus will amek sure everyone knows so the do not go through what happen to me

Peter do we not have a right to know what is the problem How can they say this but not say what it is Its been over 38 days, that they are supposedly looking into things but never have said WHAT IT IS Can you request a official statement of what the issue is as they have not said nothing its not professional way for a casino to We need to know what is holding the withdrawal and not just they need time but do not specify so I can know exactly what the issues are

Hi Palmira,

From what I read so far, I believe the problem is with verifying your identity because you used your first name Pamela instead of Palmira. However, without a clear statement from the casino, I can only assume that. We need the casino to explain what the problem is.

I believe I addressed this clearly and its not even a issue as my bank as my name Palmira too on file this is clearly showing the proofof the gigadat de for Gslot and it shwos my name Palmira Mulready this is Proof I have gone way and beyond to show the proof

Hi Palmira,

If you used your correct name in the registration form, then it shouldn't be a problem. We just need the casino to reply here.

I did 10000% did yes

ATT G SLOT we need answers it's not ok to keep us not knowing what is going on, ITS BEEN 55 days.

TODAY IS TUESDAY THE 24TH OF MAY HERE IN CANADA IT IS 645 AM THERE IN MALTA IS 1 PM iTS BEEN 55 DAYS HAVE PASSED I HOPE PEOPLE THAT SEE MY CASE WILL STAY AWAY FROM G SLOT, IT HAS BEEN THE MOST TERRIBLE EXPERIENCE OF MY LIFE. I DID NOT DEP INTO THIS CASINO UNTIL FULLY VERIFIED.. I DID ALREADY CASH OUT PRIOR TO THIS WINNING 400 ON THE 4TH OF APRIL WAS SENT VIA GIGADAT E TRANSFER THE SAME PAYMENT METHOD THAT I MADE THE DEP NOW HOLDING MY 4000 AND ARE ACCUSING ME OF POSSIBLE FRAUD I AM 1000% SURE THIS IS NOT THE CASE I HAVE DONE NOTHING WRONG HAVE NOT EVEN PLAYED WITH NO BONUS AND WON FAIR I HAVE NOTHING TO HIDE BUT THIS CASINO REFUSES TO COMMUNICATE AND HAS NOT SAID WHAT WHICH IS VERY UNPROFESSIONAL FOR A CASINO TO DO AND NOT TALK TO COMMUNICATE THAT IS VERY SUSPOIUS BEHAVIOR ON THIS CASINO PART PLEASE PAY ME THE 4000 IT HAS BEEN VERY LONG AND I HAVE BEEN GIVEN THE RUN AROUND FOR THIS LONG

Dear mp8215mulready and Peter,

We would like to inform you that we are working on the request. We will be back soon with more details concerning this case.

Your patience in this matter is greatly appreciated!

Kind regards,

Gslot Casino team

Gslot support, unfortunate You have said this for over 55 days not ok, not acceptable This is no response no resolution it's just another excuse to not pay me the 4000 I am beyond upset I never thought a casino Gslot would ever do this to their players Remember you cannot tell someone to go ahead and play when they have told you that they will not dep unless they are fully verified and that is what you did say that I was fully verified.. I HAVE WAITED SO LONG NOT OK, PETER PLEASE HELP ME IT HAS BEEN A VERY LONG 2 WHOLE MONTHS OF THIS... I am beyond frustrated and just want my winnings it's not been just 10 days we're talking about 55 days and counting how long this casino needs to determine that I made dep and won 4000 and now expect my winnings .. Getting frustrated, and feel helpless to this casino that does not care about its customers IT DOES NOT TAKE 55 DAYS NOPE THIS CASINO SHOULD BE BLACKLISTED

Hi all,

Thank you for your replies.

Dear Gslot Casino team,

It's about time to find a solution, no withdrawal can take over 55 days, especially if the account was verified long ago. What exactly are you investigating?

STRAIGHT FROM GSLOT MY ACCOUNT

Passport, driver's license, or other official document replacing them. More info

Upload

jpg, png, pdf. Max size 2MB

Address

Utility bill, phone bill, or bank statement, in which your name and address are fully indicated. More info

Upload

jpg, png, pdf. Max size 2MB

Payment

Screenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit. More info

Upload

jpg, png, pdf. Max size 2MB

Documents

DIRECT_SLIP_FOR_PALMIRA_TD_ACCOUNT.jpg

front_id_lisence_pALMIRA.jpg

BACK_OF_LISENCE_OF_PALMIRA.jpg

KOHO_MARCH_STATMENT.PNG

Metergy_Logo_2021.png

ETRANSFER_STRAIGHT_FROM_THE_BANK_SHOWING_THE_DEP_FOR_GSLOT.jpg

ETRANSFER_SHOWING_THE_75_DOLLARS_AND_40_MAING_THE_DEP_FOR_GSLOT.jpg

PROOF_OF_DEP_FOR_G_SLOT__75_DOLLARS_AND_40_DOLLARS.jpg

Metergy_Logo_2021.png

Metergy_Logo_2021.png

SHOWING_THE_DEP_FOR_GSLOT__APRIL_13_2022_FOR_THE_300_............jpg

GSLOT_MADE_THE_DEP_OF_300_THROUGH_GIGIADAT_FRO_PALMIRA_MULREADY.jpg

GSLOT_MADE_THE_DEP_OF_300_THROUGH_GIGIADAT_FRO_PALMIRA_MULREADY.jpg

GSLOT_FOR_THE_DEP_OF_300_ON_APRIL_13_FOR_GSLOT.jpg

SELFIE_FOR_GSLOT__APRIL_13_2022.jpg

SELFIE_FOR_GSLOT_APRIL_13_2022.jpg

SENDING_THE_4TH_SELFIE_FOR_GLOT_ID.jpg

SENDING_THE_NUMBER_5_OF_SELFIE_FOR_GLSOT_AND_ID__AND_HI_GSLOT.jpg

SELFIE_FOR_THE_6TH_TIME_WITH_MAKE_UP_ID.jpg

SELFIE_FOR_THE_7TH_ONE_WITH_ID_APRIL_13_202222.jpg

Phone verification

PHONE NUMBER

+16475****68

I Hope this gets resolved today I cannot see how this is still pending when they have all my documents This should never have happen when you email a player to say all is verified and they already sent proof of payment with the payment provider gigadat and already made a successful withdrawal with the exact same provider gigadat and resent proof again gigadat for the dep made for the withdrawal of 4000 plus sent over 15 selfies You sent me a email that stated all was approved that email stated on the 13th of April it was approved to go ahead and make a dep that email was sent to Peter and commissioner of gaming Malta Here it is copied and pasted it for you Gslot customer service

rom: Customer Service <support@gslot.com>

Sent: April 13, 2022 11:55 AM

To: mp8215mulready@hotmail.com <mp8215mulready@hotmail.com>

Subject: Fw: INTERAC e-Transfer: Your money transfer to Gigadat Inc was deposited.

Dear Palmira,

Thank you for the response!

The document you provided was approved, and you can make a new withdrawal request.

Thanks for contacting our support team.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,

Gslot casino team

I really do not know how your casino support is handling this matter in a very suspicious matter what illegal stuff is going on in this casino I am not stating anything false as all the proof of what is going on with Gslot casino is right here proof You cannot tell players go ahead and make that withdrawal sent the proof Before that email even before making a dep with your casino I got a your confirmation email stating my account now was fully verified Remember I did tell your support team and chat will not make any deposits with your casino unless I get confirmation I am fully verified ..I am tired and you need to give me my winning s I am beyond upset, rest assured this will be our last interactions as will never trust your casino ever again nor should anyone else seeing my case

HERE IS THE CHAT WITH LIVE AGENT Sam with the first withdrawal 400

Thank you for contacting GSlot support service. Please select the problem you are trying to solve.

Please note that support agents CANNOT issue bonuses.

Other

Sam

joined

S

Sam

Hello! My name is Sam. It will be my pleasure to assist you.

hello how are you today

its palmira mulready

can you tell me how long till my winnings gets processed just wonderings

S

Sam

I am fine, thank you. Hope you too!

Nice to meet you, Palmira!

Hold on, please. I will review the details.

yes thanks advance for all your help

S

Sam

I ask you to describe your request in more details so that I can provide you with the further assistance.

I have withdrawal of 400 and wondering when will be processed to go back to my bank through my payment method that I used to dep

S

Sam

As I can see, your withdrawal has been confirmed on our side. Now, it is processing on the payment provider side. Please, take into account that withdrawals using your payment provider usually take up from 1 to 3 banking working days. You need just to wait for confirmation for your withdrawal. Thank you for understanding!

i won 400 and cashed it out ready to be processed it is already being processed then

i want to make another dep but want to make sure all is good am a long time player of uk casino but now started playing with you guys and want to have a great relationship so thanks

so then my 400 is already processed

S

Sam

Yes, it is successful from our side, and it is processing on the payment provider side, it can take up from 1 to 3 banking working days. No worries, you need just to wait for confirmation for your withdrawal.

ok now can you please educate me on the bonus how doesut work noticed that if i accept the bonus my bet for slots can not be larger then 1 dollar

I just want to be informed how it works before I accept the bonus thanks for being so kind to me your so patience

this is the first time I chatted with you guys your the experience has been so smoothly thanks

S

Sam

Sure, the maximum bet amount when wagering your bonus is 1,5 CAD.

ok thanks that is for all games

ok thanks for that explanation so there fore you can be what ever you like when not accepting any bonus correct

you can wager waht you like when not in a bonus

S

Sam

Yes, it is for all available games when you play with active bonus.

If you play without bonus, the maximum bet depends on game directly, and you can check this information in game info tab.

thanks again so its been confirmed all id been sent and my withdrawal has been processed on your end correct thanks

if I am correct thanks again have a great day much appreciated for all your support

S

Sam

Yes, you are right. It was my pleasure to help you!

Thank you! Have a nice day ahead! Feel free to contact us anytime if you have any questions.

April 13

Here is my chat with Chris from live agent APRIL 13TH WHEN I FIRST MADE MY WITHDRAWAL 4000

Hello, my name is Chris.

ITS PALMIRA MULREADY

C

Chris

How can I help you?

HELLO I GOT A EMAIL FROM THE TEAM SAYING I CAN NOW WITHDRAW MY FUNDS AND ALL IS VERIFIED AT 1155 AM APRIL 13 2022 AND THIS IS THE 4TH TIME AND IT KEEPS REJECTING IT EVEN THOUGH I WAS TOLD TO GO AHEAD PLEASE TALK TO THEM TO STOP PUTTING IT BACK TO MY ACCOUNT IT HAS TO BE PROCESSED THE SAME AS THE 400 WAS PROCESSED THIS IS WIERD ITS BEEN APPROVED I HAVE EMAIL FOR THE PROOF

Dear Palmira,

Thank you for the response!

The document you provided was approved, and you can make a new withdrawal request.

Thanks for contacting our support team.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,

Gslot casino team

SEE PLEASE MAKE SURE THAT MY WITHDRAWL IS NOT TAKEN BACK OUT THIS IS THE CRAZIES THING ITS BEEN APPROVED

I GOT THE EMAIL FROM THE TEAM AT 1155 AM AND JSUT MADE A NEW WITHDRWAL AND IT WAS TAKEN OUT NOW REMADE THE WITHDRAWAL OF 2000 AND 2000 PLEASE MAKE SURE ITS GETTNG PROCESSED

C

Chris

I kindly ask you to wait a bit, I need to check the information in your account.

YES i JSUT GOT COMRIMATION THAT ALL IS GOOD APPROVED I SENT YOU THE EMAIL FROM THE TEAM

ustomer Service <support@gslot.com>

Wed 2022-04-13 11:55 AM

Dear Palmira,

Thank you for the response!

The document you provided was approved, and you can make a new withdrawal request.

Thanks for contacting our support team.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,

Gslot casino team

C

Chris

In view of the fact that you are making cashout, you need to go through the verification process for security purposes. To verify your account, we kindly ask you to upload the following document to ""My account"">""Profile"">""Verification"":

- Please, upload a selfie with both a passport and a paper (in one hand), with a sign "Hi, Gslot and the current date". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank.

i ALREADYDID

ITS BEEN APPROVED ALL MY ID IS THERE

I SENT MY ID

I SENT MY ID ITS ALL TEHRE PLUS I GOT VERIFIACTION THAT ALL IS VERIFIED LOOK AT THE EMAIL

C

Chris

Note, that the Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity.

Thank you for contacting GSlot support service. Please select the problem you are trying to solve.

Please note that support agents CANNOT issue bonuses.

Other

C

Chris

How can I help you?

SENT THAT TOO

ALL IS SENT

C

Chris

I kindly ask you to wait a bit, I need to check the information in your account.

I SENT TWO OF THEM TO MAKE SURE ALL IS CLEAR AND KEEP IN MIND MY ID WAS ALREADY SENT WITH THE CONFIRMATION OF WITHDRAWAL BEING PROCESSED SENT YOU THE PROOF OF THE TEAMS EMAIL

I DID SEND YOU THE CONFIRMATION OF EMAIL THAT TO GO AHEAD AND WITHDRAW IT BEEN VERIFIFIED BUT NOW SENT OVER THE SELFIE TOO EVEN THOUGH IT SAID ONE OFR THE OTHER.. ALL IS SENT SO MY WTIHFRAWAL WILL BE PROCESSE SOON I HOPE

C

Chris

Please, be so kind to take one more selfie with your ID fully readable.

I DID TWO

AND WILL DO ANOTEHR TWO I AM REALLY TIRED

C

Chris

Thank you for understanding.

II SENT IT AGAIN TWO TO MAKE SURE ITS GOOD FOR ONCE AND FOR ALL HOPE

CAN YOU CINFIRM NOW

i AM SENDING MORE SO I CN BRING MY GRANDSON FOR A WALK HE IS WAITING

C

Chris

Please, take one more of a better quality.

i DID

CAN YOU CEHCK I PUT ON MAKE UP AND TOOK THE BEST QULAITY YOU CAN FIND I TOOK 2 OF THEM ALL

I JSUT TOOK TWO MORE

ITS THE BEST CMAERA YOU CAN FIND

CAMERA

C

Chris

Your arm should also be fully visible.

C

Chris

Thank you for your efforts, selfie is approved.

KEEP IN MIND I ALREADY GOT A WITHDRAWAL OF 400 AND I GOT A EMAIL BEFORE I PLAYED WITH YOU GUYS THAT I WAS FULLY VERIFEID

I AM SENDING IT AGAINN THIS WIL THE THE 10000000 TIMES

C

Chris

All the required documents were approved, so you can make a withdrawal request.

Thank you Palmira for all the evidence, I believe it's more than enough, now it's the casino's turn to reply.

yup wanted to show you what they put me through after so many selfies to show my arm too I had to lift my head so my arm can be shown clearly like they stated It was the weirdest thing but can you imagine after all that they still have it pending ... I just want my winnings to be processed

Hello Peter this is the email that they sent to me what does it mean I want my 4000 processed and they state they are processing it but they have said this since the 13th of April

Customer Service <support@gslot.com>







To:You

Thu 2022-05-26 7:11 PM

Dear Palmira,

We are grateful for your cooperation, your account is fully verified, and you do not need to provide us with any additional documents.

However, the withdrawal is processing. We will inform you regarding any updates on your withdrawals via email.

Thank you for understanding!

If you have any other questions, please feel free to contact us again. We are available round the clock.

Regards,

Gslot casino team

Att Gslot I cannot believe you do not care about your reputation I have now made a formal complaint to the commissioner, of Malta gaming CEOS too, and have taken this public to other platforms I am beyond upset, I feel you misleading me and the run around that you have given me is beyond unforgiving at this point I know that for an investigating to give me a payout god knows that it does not take 2 months We are short 1 day of being June I won in early April shame on you for doing this I will never understand why you're allowed to operate in this manner I am drained and this is absolutely not fair to me ..I want my winnings Please answer and let me know when you are taking it for processing it's still pending as of today.. PROOF OF PENDING WITHDRAWAL

also please note the platforms that I am on telling my story are waiting for an update on my case

IT IS MONDAY 8 AM IN MALTA, Here its 3 am

13 Apr 2022, 14:38

WithdrawalInterac

PendingCancel

2000 CAD13 Apr 2022, 14:37

WithdrawalInterac

PendingCancel

2000 CAD13 Apr 2022, 13:53

WithdrawalInterac

Rejected

4000 CAD13 Apr 2022, 11:41

WithdrawalInterac

Rejected

4000 CAD13 Apr 2022, 10:56

WithdrawalInterac

Rejected

3800 CAD13 Apr 2022, 02:23

WithdrawalInterac

Rejected

4000 CAD13 Apr 2022, 24:29

DepositBank:COMBINED

Accepted

300 CAD09 Apr 2022, 14:35

DepositBank:COMBINED

Accepted

60 CAD

Dear mp8215mulready,

We would like to inform you that we are actively working on this issue.

As of now, the investigation is ongoing, and we are managing the situation together with the payment provider.

It has to be taken into account that this process may take some time, since not everything depends solely on us.

However, there is nothing to worry about. As soon as we receive more information, you will be immediately informed. 

We greatly appreciate your understanding!

Warm regards,

Gslot Casino team

this is a joke right what kind of casino are you when clearly there is nothing but are grasping for anything but cannot find anything so your buying time and think by delaying you can get away from paying me my winnings this si fraud you know you cannot tell me I am fully verified and then go try to find any excuses to not pay me

I guess 2 months is not enough time to jerk me around you need till Christmas right is that enough time

Peter, I have never been so confused in my life I am drained, puzzled, and have no words for what they are doing Is this a legal casino how can educated people do this and not say what they are doing or investigating what is the secret I do not understand why they are doing this to me

Hi all,

Thank you for your replies.

Dear Gslot Casino team,

Palmira is right, what investigation takes two months without any explanation or a result? I will set the timer to 7 days, if there is no conclusion, the complaint will become unresolved which may negatively influence the casino's rating.

Dear Gambling society 

Dear Player 

The only one reason for such a tangible delay is we still regrettably didn't get player deposit credited to our account for some reason.

This is a usual casino practice to get player's deposit credited before accept player's winning withdrawal request. 

In order to get it clear, we've asked payment provider to double-check the deposit made on April 13th. Seemed like everyday routine.

Since that time, we've sent over 20 reminders to get the check done ASAP.

Regrettably, a 3rd party payment providers are not a part of our organization, and we have limited options to push them, however we did our absolutely best.

Should the player feel upset due to our internal day-to-day procedures, of course no, however all of us know that sad things could happened from time to time.

Player's withdrawal request will processed in 20 minutes to provide player with winning emotions no matter with a certain delay.

Hopefully we'll get players deposit credited on day )

Moreover, we are waiting to get an official letter from the payment provider describing a reason for such terrible a delay.

Warmest Regards,

Oliver

Head of VIP Department

Hello Peter it seems to me that finally have processed the winnings it's gone from pending to accepted here is the proof DOWN BELOW I have not received it as of yet in my bank but it's looking promising and I have you to thank you, Peter, thanks from the bottom of my heart for helping me working hard with me to get my winnings I am surprised for what they are now saying as I made the dep and played with the deposit never showing that they never received it never the less does not explain why they would accuse me of fraudulent actions when I did no such thing also for 2 months never explaining what the dilemma was which is quite odd saying the least and causing so much undue stress to me

13 Apr 2022, 14:38

WithdrawalInterac

Accepted

2000 CAD13 Apr 2022, 14:37

WithdrawalInterac

Accepted

2000 CAD13 Apr 2022, 13:53

WithdrawalInterac

Rejected

4000 CAD

HERE IS THE DEP SHOWING ACCEPTED ON THE 7TH OF APRIL AND THE 13TH

13 Apr 2022, 24:29

DepositBank:COMBINED

Accepted

300 CAD09 Apr 2022, 14:35

DepositBank:COMBINED

Accepted

60 CAD

<

1

2

>

Here showing the dep accepted never the less as long its been solved thanks again Peter I cannot explain how fortunate I am to have you worked o hard on my case I thankyou so much Peter..JUST A THOUGHT How would I have been playing if dep was not accepted or credited Really strange never heard of this before but there is always a first of course ..Thanks again Peter will keep you up to date to let you know when I receive the funds in my bank

Hi all,

Thank you for your replies.

Dear Palmira,

You are very welcome, let's see if the money arrives in your bank account.

Hello, Peter, the money arrived at 530 am my time 2000 dollars 2 of them adding to the 4000 I again want to thank you for your help, Peter, and all the support I got from your team

Hi Palmira,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter