HomeComplaintsGratorama Casino - Delayed payment.

Gratorama Casino - Delayed payment.

Amount: €200

Gratorama Casino
Safety Index:Below average
Submitted: 31 Dec 2019 | Case closed : 04 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Monica, a player from Italy, was curious about how long she should wait for her withdrawal.

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4 years ago
Translation

I would like to know how long I should wait to receive my winnings ...

Automatic translation:
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4 years ago

Hello Monica.

 

Thank you very much for submitting your complaint. So far, we have good experience with this casino. If you passed through verification, it should take 14 working days max. Could you wait and inform us about the outcome, please?

Edited by a Casino Guru admin
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4 years ago

Hello Monica.

 

Have you received your withdrawal? Please, be aware that in case you fail to provide the required information in the given time frame, we will consider that you have received your winnings and close your complaint accordingly.

Edited by a Casino Guru admin
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4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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