HomeComplaintsGorilla Wins Casino - Player’s withdrawal is delayed and account issues reported.

Gorilla Wins Casino - Player’s withdrawal is delayed and account issues reported.

Amount: £4,928

Gorilla Wins Casino
Safety Index:Very low
Submitted: 31 Oct 2024
Case opened Current status

Waiting for casino to reply

3d 16h 39m 41s

Case summary

3 hours ago

The player from the United Kingdom claims that GoRILLA WINS has scammed him by not paying out his verified withdrawal of £4,928. He also reports issues with the roulette game, where his bets were changed automatically, leading to minimal payouts despite his initial stakes. The player describes unresponsive and rude customer support.

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3 weeks ago

GoRILLA WINS IS A SCAM COMPANY!!! Don't want PAY ME MY MONEY Withdraw £4928 pounds!!! ACCOUNT FULLY VERIFIED!!!ROBBED ME !!!


Also roulette is very big scam, sometimes changed my bets automatically, where I bet on the number 20 pounds and gorilla wins changed it automatically to one pound or 5 and paid me pennies, I reported this to support and I sent to screenshots with id game how i bet 20 pounds per number and not pay me winnings or pay me few pounds , big scam ! Never answer me and never return me my winnings on roullete.


Chat is very rude, close chat non stop, not asking for question, nothing.

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3 weeks ago

Dear piotrkitaedinburgh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.


Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Looking forward to hearing from you. Thank you in advance for your understanding.

 

Regards,

Nick

Edited by a Casino Guru admin
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3 weeks ago

Gerrit?


I can't send you screenshots becouse I lost my phone, game history is automatically changed , when they robbed me.



What about my withdraw?? You also can't help me ?

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2 weeks ago

it seems you misunderstood me I have no evidence of a scammer on casino and roulette scams because I lost my phone where I had all the screenshots, but scam on roullete is true.


but I have proof of my request withdraw which they don't want to pay me £4928!

I think my withdrawal amount is high, they are also fraudsters and that is why they do not want to pay me my money.

the worst thing is that this is my money to survive in the winter because I am a gardener and I don't have a job in the winter.

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2 weeks ago

Dear piotrkitaedinburgh,

Since your initial post did not mention anything about a withdrawal, I was not aware of this aspect of the situation. Could you please provide more details regarding the payout? Specifically, how long has it been pending? Also, is your account fully verified, and is it currently open or closed?

Looking forward to your response.

Best regards,

Nick

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2 weeks ago

Hello Nick


My payout status is awaiting and have this status 16 days .

I did payout 20 October and still nothing.

My account is fully verified, is on screenshots with my details where also is sigh account verified.

My account is still open.

Please check screenshots.


Thank you

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1 week ago

Still I do t have my money/withdrawal

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1 week ago

Thank you piotrkitaedinburgh for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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1 week ago

Thank you Nick.




Of course still I don't have my money withdrawal 😞


Nick can you accept my review? becouse have status pending but maybe help if will be available on website.



So what now ? Pavel will contact with me here also ?

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1 week ago

Hello, piotrkitaedinburgh!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!


Also, note, we do not publish reviews for the relevant casino while there is an ongoing complaint from the same player.

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1 week ago

Hi Pavel

I hope we resolve problem together because this money is everything what I have , I am gardener , I don't have work now , this money is everything for survive winter and pay all bills , also rent house. So I lost everything if I not received my money withdrawal.


Thank you for your help.


So what now ?


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1 week ago

Now we wait if the casino responds.

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1 week ago

Did you sent message them?

How long we will wait for answer ?

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1 week ago

Yes, I have sent them a message, but I do not know when will they answer.

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1 week ago

What if not answer ?

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1 week ago

Unfortunately, nothing. Usually, in such cases we advice players to open a complaint with the regulator, but this casino does not have a license and presents a fake claim of having one on their website, so we cannot recommend it to you.

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1 week ago

So if not answer we do nothing? And I lost my all money

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1 week ago

I suggest we wait, casino has 14 days to reply and your withdrawal still may be processed in this period.

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1 week ago

Now is over 3 weeks 🙁

Ok so we wait

I have 2,5 weeks still , later I lost everything 🙁

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1 week ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 week ago

Hi Pavel

Do you have any information?

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1 week ago

Hi, not yet. I will let you know as soon as I receive any.

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3 days ago

Hello

Any answer is one week or more ?

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3 days ago

Still no answer and there is one more week for them to reply.

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3 days ago

Ok thanks Pavel

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3 days ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 days ago

Ech 🙁 and this will be my end

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2 days ago

filefilegorilla wins change site, now is www.gorillawins.net

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3 hours ago

fileI have answer from Egaming Curacao, Gorilla WINS Net have fake licence, don't have any licence

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3 hours ago

Indeed, fake license is one of the reason why this casino has such low Safety Index.

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3 hours ago

Of course still I don't have my money withdraw 🙁

Gorilla Wins Casino has 3d 16h 39m 41s to reply

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