The player from the United Kingdom claims that GoRILLA WINS has scammed him by not paying out his verified withdrawal of £4,928. He also reports issues with the roulette game, where his bets were changed automatically, leading to minimal payouts despite his initial stakes. The player describes unresponsive and rude customer support.
Gorilla Wins Casino - Player’s withdrawal is delayed and account issues reported.
Amount: £4,928
Gorilla Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 47m 38s
Case summary
5 hours ago
Public
Public
6 hours ago
GoRILLA WINS IS A SCAM COMPANY!!! Don't want PAY ME MY MONEY Withdraw £4928 pounds!!! ACCOUNT FULLY VERIFIED!!!ROBBED ME !!!
Also roulette is very big scam, sometimes changed my bets automatically, where I bet on the number 20 pounds and gorilla wins changed it automatically to one pound or 5 and paid me pennies, I reported this to support and I sent to screenshots with id game how i bet 20 pounds per number and not pay me winnings or pay me few pounds , big scam ! Never answer me and never return me my winnings on roullete.
Chat is very rude, close chat non stop, not asking for question, nothing.
Public
Public
5 hours ago
Dear Gerrit,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Regards,
Nick
Casino Guru is examining the case
