Gorilla Wins Casino - Player’s withdrawal is delayed and account issues reported.

GoRILLA WINS IS A SCAM COMPANY!!! Don't want PAY ME MY MONEY Withdraw £4928 pounds!!! ACCOUNT FULLY VERIFIED!!!ROBBED ME !!!

Also roulette is very big scam, sometimes changed my bets automatically, where I bet on the number 20 pounds and gorilla wins changed it automatically to one pound or 5 and paid me pennies, I reported this to support and I sent to screenshots with id game how i bet 20 pounds per number and not pay me winnings or pay me few pounds , big scam ! Never answer me and never return me my winnings on roullete.

Chat is very rude, close chat non stop, not asking for question, nothing.

Dear piotrkitaedinburgh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Regards,

Nick

Gerrit?

I can't send you screenshots becouse I lost my phone, game history is automatically changed , when they robbed me.

What about my withdraw?? You also can't help me ?

it seems you misunderstood me I have no evidence of a scammer on casino and roulette scams because I lost my phone where I had all the screenshots, but scam on roullete is true.

but I have proof of my request withdraw which they don't want to pay me £4928!

I think my withdrawal amount is high, they are also fraudsters and that is why they do not want to pay me my money.

the worst thing is that this is my money to survive in the winter because I am a gardener and I don't have a job in the winter.

Dear piotrkitaedinburgh,

Since your initial post did not mention anything about a withdrawal, I was not aware of this aspect of the situation. Could you please provide more details regarding the payout? Specifically, how long has it been pending? Also, is your account fully verified, and is it currently open or closed?

Looking forward to your response.

Best regards,

Nick

Hello Nick

My payout status is awaiting and have this status 16 days .

I did payout 20 October and still nothing.

My account is fully verified, is on screenshots with my details where also is sigh account verified.

My account is still open.

Please check screenshots.

Thank you

Still I do t have my money/withdrawal

Thank you piotrkitaedinburgh for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you Nick.

Of course still I don't have my money withdrawal 😞

Nick can you accept my review? becouse have status pending but maybe help if will be available on website.

So what now ? Pavel will contact with me here also ?

Hello, piotrkitaedinburgh!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Also, note, we do not publish reviews for the relevant casino while there is an ongoing complaint from the same player.

Hi Pavel

I hope we resolve problem together because this money is everything what I have , I am gardener , I don't have work now , this money is everything for survive winter and pay all bills , also rent house. So I lost everything if I not received my money withdrawal.

Thank you for your help.

So what now ?

Now we wait if the casino responds.

Did you sent message them?

How long we will wait for answer ?

Yes, I have sent them a message, but I do not know when will they answer.

What if not answer ?

Unfortunately, nothing. Usually, in such cases we advice players to open a complaint with the regulator, but this casino does not have a license and presents a fake claim of having one on their website, so we cannot recommend it to you.

So if not answer we do nothing? And I lost my all money

I suggest we wait, casino has 14 days to reply and your withdrawal still may be processed in this period.

Now is over 3 weeks 🙁

Ok so we wait

I have 2,5 weeks still , later I lost everything 🙁

Hi Pavel

Do you have any information?

Hi, not yet. I will let you know as soon as I receive any.

Hello

Any answer is one week or more ?

Still no answer and there is one more week for them to reply.

Ok thanks Pavel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ech 🙁 and this will be my end

gorilla wins change site, now is www.gorillawins.net

I have answer from Egaming Curacao, Gorilla WINS Net have fake licence, don't have any licence

Indeed, fake license is one of the reason why this casino has such low Safety Index.

Of course still I don't have my money withdraw 🙁

Hello Pavel

Any answer? I think today is two weeks

Hello Pavel

Is over two weeks .

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team