The player from Germany requested a withdrawal of over 800€ three weeks ago, confirmed on 11/28/24, but the funds have not arrived in her account. Despite receiving a transaction confirmation from the casino, the bank could not find the transaction, and the player has not received any updates on the investigation for two weeks.
Gomblingo Casino - Player's withdrawal has been delayed.
Amount: €800
Gomblingo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Gomblingo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 8h 29m 57s
Case summary
15 hours ago
Public
Public
2 days ago
Translation
I confirmed my withdrawal on 11/28/24.
However, the money has not yet arrived in my account. After inquiring, I was sent a (supposed) transaction confirmation. The account number is correct, but the money never arrived. Even after checking with my bank, this transaction of over 800€ could not be found.
The casino said they would investigate, but I haven’t received any responses for 2 weeks now.
I am requesting assistance in finding a solution.
Thank you very much in advance!
Automatic translation:
Public
Public
15 hours ago
Dear gamer24,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gomblingo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Could you please provide a screenshot of the transaction with the status visible from the payout history in your player's profile?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
gamer24 has 6d 8h 29m 57s to reply
